UK Washing Machine Repair Questions
This is the only forum open to washing machine repair questions! I don't always have time to answer questions quickly myself but I will try to answer when I can. Hopefully users can help each other..
Before asking a question :
Most faults already have help published here - Troubleshooting common washing machine faults
Priority will be given to members who acknowledge they've already tried the advice in the above link.
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2,103 topics in this forum
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- 5 replies
- 403 views
Hello everyone, I'm at my witts end with this problem and have come to the conclusion... I need help with this one. The problem I am having is = The drum won't spin. Events leading up to the failure= Spinning absolutely fine, then a loud decreasing whining (like a turbine failing) then no function of the motor. Explanation of what the machine is doing after the event= The machine turns on and I can set the program that I want it to run absolutely fine, it will begin the cycle that I have set, the machine will start pumping in water and the extraction pump will kick in to remove any waste water sitting in the pipe. After this it does nothing, no spin or…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 3 replies
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My son has a Beko wm6110 washing machine. The seal around the door split, so he fitted a replacement seal. During this, a part dropped from the on/off switch, which seemed to vanish into the ether... He has bought and fitted another on/off switch, but since fitting this, the fuse in the "socket" (it's hard-wired into it's own box on the wall, with a switch above the work-top) keeps blowing. He suspects the switch may be wired up wrongly, as nothing else has been disturbed. With the mains power off at the circuit breaker on the mains distribution board, he changed the 13A fuse in the "socket" box. When resetting the circuit breaker, and switch on at the w…
Last reply by Keikei, -
- 1 follower
- 1 reply
- 233 views
I've read the help files and listened to the spin noises, plus a few spin noise on other topics, doesn't quite sound like mine. The machine is 2 years and 9 months old. Here's a video of the noise. Quite simply - is this the bearing going/gone? https://photos.app.goo.gl/Q7D37LGgmmDvPm6v9 Thanks, Jason.
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 12 replies
- 3.7k views
Hello, I'm Having trouble with my indesit wixxe127, it wouldn't start the cycle then display "door" , pulled the door lock off and it was burned at the connector so I have replaced the lock with a new one and rewired the connections but it still has the same problem, if I bypass the door lock the red padlock lights up and it starts up for about 1 second then stops, is this likely a faulty main pcb?
Last reply by Chappo, -
- 2 followers
- 14 replies
- 806 views
I have a Maxx7 Washing Machine that is about 4/5 years old. A few months ago it started stopping during a wash with an F17 error. Pressing the start button the wash continues until the end. Then it started happening a few times a wash, bringing the temperature down to 20 from 40 degrees lower the number of times the F17 appeared but it is still very annoying. So after researching the error codes I checked the water inlets, not blockages, filters not blocked, water pressure seemed just fine. Replaced inlet valve, replaced pressure sensor and even changed the heating element (probably should not have listened to that advice). Anyway, none of it made any diffe…
Last reply by Gokhk, -
- 2 followers
- 1 reply
- 208 views
hi - my washing machine has been playing up for a while now. Part way through a standard cycle it will end the cycle (usually about 20 mins in) and drain the machine. If it try a spin cycle it might spin full tilt or might just spin slowly. A rinse cycle might fully complete or get to ten minutes from the end and just keep drum spinning fairly slowly with no water for ever. And if i unplug it and leave it overnight then it will work fine for one load before going back to stopping part way through a cycle. I've checked everything i can think of - no blockages or leakages that i can find, the re-circulation and drain pumps seem fine, plenty of meat on the bushes of the mo…
Last reply by Whitegoodshelp (Andy), -
- 4 followers
- 49 replies
- 57.5k views
Hi, my washing machine bleeps intermittently through the cycle. Any help would be appreciated.
Last reply by Lwio, -
- 2 followers
- 5 replies
- 345 views
Hi All i have the Aeg 87695WD PNC 91460570201 Clothes coming out hot and steamy for drying , wash works fine iv had the thing in bits and condenser according to a German service manual I found is part of drum , no way to clean or even across though from videos i don’t think there’s a blockage Condenser solenoid valve seems to be filling a cup just fine and measures 5.3 ohms so I’m at a loss what’s wrong feel like putting a hammer through it at the moment. I've only ran the dryer for 5 or 10mins. Enough for the valve to open twice and draw water through, and enough time to get the drying steaming hot. if someone can watch the videos…
Last reply by Whitegoodshelp (Andy), -
- 9 replies
- 7.9k views
Hi, I have a Samsung EcoBubble model no: WF70F5E2W4WEU Its fine when it's not on a fastish spin, zero sound coming from it, but on a fast or fastest spin, there's a loud knocking sound. On removing the lid, back panel and trying it, it appears to be coming from the front of the machine. The bearings are 100% fine, zero play, zero noise If I push hard down on the top-back of the drum, so the bottom front hits the front of the machine, i THINK that this is the sound I'm hearing. My first thought was to replace the two shocks, I ordered a couple from Whitegoods, they were a little stiffer than the ones I removed, but not a lot, the noise is slight…
Last reply by bigpup, -
- 1 follower
- 1 reply
- 859 views
Hi, my washer/dryer beeps 6 times when I turn the socket on, , but there are no lights to start a cycle
Last reply by Whitegoodshelp (Andy), -
Hi Andy! I've contacted you twice previously about my machine that won't finish a wash cycle. I've now noticed something else, when put on a wash cycle the water is draining out but the water pump isn't energised/pumping out. I know this as the water pump isn't making the usual noise. Could this be a faulty solenoid valve at all? I will leave you alone eventually Thankyou!
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 4 replies
- 275 views
hi, we have a Samsung P1253S At the back of the filter Compartment at the bottom is some kind of paddle thing. it sits on the end of a spindle and my guess is that is mashes cruft around so as not to block the drainage. the paddle has come off the spindle and makes a horrendous clanking noise as it occasionally catches. Ive removed and the washes operates fine (On a spin) for now. Some questions if I may..... what are the consequences of this thing missing from the washer? is it repairable? Or replaceable? is it part of a field replacement kit for a larger component maybe? any insight, …
Last reply by RobShep, -
- 3 followers
- 10 replies
- 2.1k views
Model ECOWMB81445LW (ECO WMB 81445 LW) We've had our beko machine for 4.5 years. No previous problems. Drum is now not turning at all. When I first did the diagnostic I got the code "f 13" however when I do it again it now says "4 17". Hoping that it might be a carbon brush issue I have removed the back and motor however it looks like a sealed unit (no way to access brushes). I attach a photo of the motor (available to purchase for more than I am willing to pay for a replacement part). While dismantling I noticed a slight blockage in the out pipe. I tested the machine again after clearing the blockage but no change. Could this have been the cause of the …
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 3 replies
- 260 views
Hi, My machine is turning on with the led's lighting, allowing me to select and start a program, doors locking and then the counter starts to countdown as normal. But nothing else happens, no water and no motor. I have tried spin modes etc, but they are all the same. I have checked that the solenoids work when powered from an external source, But they are not receiving power from the control unit. There is still meat on the motor bushes and the drum spins freely. This is my first time looking at fixing a washing machine so I don't really know what else I can check, If there are fusees or other safety 'trips' etc? That said, I would have thought that if …
Last reply by AshReid, -
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- 248 views
Hi, can anyone help with a banging noise that I have on a Bosch Avantixx 7, WAE24367GB/34. This is not happening all the time but is most noticable during a wash/rinse when the drum is rotating and slightly unbalanced. The noise sounds like something hitting the drum and is very similar to the noise you would get if the machine was empty apart from a plastic washing liquid ball bouncing around in the rotating drum. It seems like it is banging once on each drum revolution. Turning the drum by hand it feels quite smooth with no unusual sounds. There is virtually no play when lifting the drum or moving side to side. I've had the top and back cover off but cann…
Last reply by Chris Kirkman, -
- 2 followers
- 1 reply
- 227 views
Hi place help the Drain Tube has disappeared. I have the White Plastic Casing on the front of my, how do I remove that - and in doing so, will it help me access the Drain Tube. Thanks
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 274 views
I've searched other relevant threads and couldn't find any help. The door seal of our IKEA Renlig IWM60 integrated washing machine has torn so I've ordered a spare online so I can fit it myself. The issue I have is finding the screws I need to remove to remove the front panel of the washing machine so I can take out the front counter weight to access the back part of the seal. There is one in the detergent draw but I csnt work out how to access the other screws and cant find any schematics online showing where the screws are.
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 3 replies
- 259 views
Hi once again Andy! My machine won't finish the cycle and you mentioned it may be the water heater. I tested this at 30 ohms. You then mentioned that it could still be a heater fault. Could this fault be a relay on the main circuit board? I am an electrician with electronic experience so I'm competent with safe isolation and familiar with component testing safely. I just need a flow chart diagnosis in relation to water heater faults or even a list of possibilities please. Sorry, I'm on a budget like most people these days. Much appreciated Andy!
Last reply by Davppottso, -
- 0 replies
- 152 views
Hi guys, I just bought a used, but very good condition washing machine and all of its sounds are very 'new' to me. However, I've been noticing that on filling (at beginning and near end of cycle) that the machine has a repetitive 'clunk' sound. Yet, it spins fine. I have opened the lid and have taken a video of it - any ideas what this is ? I have turned off the water, and it keeps doing it (so it's not related to water pressure). Model: Fisher & Paykel WA7060G2. No error codes, washes fine & spins fine. Here is a video of what I am talking about: https://drive.google.com/file/d/120MF9pUtwMcl6IeTkcWRvb7Tyr…
Last reply by Awakaba, -
- 1 follower
- 5 replies
- 298 views
I have a Bosch washing machine that has stopped draining. I checked the hose and there is no blockage in fact it drains fine when there is nothing in the machine but when there is a load in the machine it will not drain. I've spent my day trying to figure it out!
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 167 views
Hi Andy, thanks for your previous reply. My machine won't finish a cycle and you thought it would be the water heating element. I have tested the heating element coil and it measured 30 ohms so all is good. Could you advise me a little further on this one please? Thanks in advance!
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 19 replies
- 56.6k views
We have a Hotpoint WDD960 and after starting the drying cycle the machine stops with error F13. It will dry for a random amount of time before stopping so I am confused what the problem could be. Recently we had the main PCB replaced as the machine wouldn't respond at all so I am ruling this out as the problem. According to a google search, F13 refers to "Dryer fan or dryer thermisotor faulty" The odd thing is the machine isn't that old and the dryer has only been used a handful of times in it's whole life. We do have very high PH level in the water here meaning a lot of limescale build up so could this be the problem? Also the temp sensor would work for the washing c…
Last reply by rich99, -
- 2 followers
- 2 replies
- 227 views
Hi, I have a Hotpoint Aquarius AQD1170D697E washer dryer. When put on a wash cycle the machine gets to 3 minutes then resets back to 49 minutes. I then check to see if the conditioner has been flushed through and it hasn't. 49 minutes is the amount of time it takes to complete a Rinse and Spin cycle. When I put the machine on a Rinse and Spin cycle, the machine will flush the conditioner through and finish this cycle. Is this the main board (P.C.B)? Thanks in advance!
Last reply by Davppottso, -
- 0 replies
- 148 views
I have to fit a new GENUINE HOOVER NEXTRA Washing Machine DOOR HANDLE KIT 97924201but I forgot to take a picture before taking it apart. I can get all the parts back together but can't get the spring to sit correctly. I know that the two halfs of the door will will take the spring work correctly but still does not work. If anyone has any advice or/and picture I'd be really grateful.
Last reply by Noddingdog63, -
- 1 follower
- 1 reply
- 179 views
Hi, I have a JLWM-1203 (over 10 years old) I replaced the heating element in it 6 years ago and motor carbon brushes 2 years ago. The problem I'm having at the moment is that on any washing cycle the machine stops randomly. The only way to get it going is to enable child lock, then when the machine stops, turn it off on the dial and turn it back on, this makes it continue with the cycle. It is John Lewis own one which I believe is a rebranded Zanussi Been doing it for about 2 months, I checked the filters, there are no blockages. The count-down timer also seems in accurate, usually gets to 1 minute left fairly quickly, then still goes on for over 30 minu…
Last reply by Whitegoodshelp (Andy),
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