UK Washing Machine Repair Questions
This is the only forum open to washing machine repair questions! I don't always have time to answer questions quickly myself but I will try to answer when I can. Hopefully users can help each other..
Before asking a question :
Most faults already have help published here - Troubleshooting common washing machine faults
Priority will be given to members who acknowledge they've already tried the advice in the above link.
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2,134 topics in this forum
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- 1 reply
- 269 views
Hi I have a washing machine which is 4 years old and still covered for parts but will have to pay labour £119 for a Hotpoint engineer. The washing machine works fine but flashes and beeps with an error message saying "CYCLE NO CHANGE (i)" around half a dozen time through the wash cycle. Nothing appears to stop but I think something may be on the way out ? I have tried to reset the machine to see if the cures the problem but not really sure whether I manage to reset it. I cannot find what this means anywhere. Does anyone know what this error means ? I tried asking Hotpoint but they don't seem to be able to help so it looks like only one of …
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 2 replies
- 239 views
Last posted about this at start of year, it does work as a machine just not sure how long the issue has been around for, it may of been years as I normally just set it and wait. No issues with heating water or anything but if I set machine to option 1 it starts and then after a few minutes goes to the end of option 4 which is just before rinse cycle which is 5, it runs for a hour then when "rinse" cycle starts I don't think its actually on rinse as it almost instantly goes to next to the main rinse and if at this point I open machine (after putting dial to end of cycle) the machine is so hot theres boiling hot steam coming off and the water is scalding hot. Its …
Last reply by sontafix, -
- 1 follower
- 2 replies
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Hello, I have a Hoover HBWD 8514TAHC washer dryer which has been stuck before the final spin for some time today. I've noticed a noise coming from it which I hadn't heard before. Having taken off the back panel to listen more closely, it seems to be coming from the motor, and it does it when I manually move the drum whilst the machine is switched off too. Can anybody advise on what the sound is, and whether or not this is repairable? Here's a video on Dropbox: https://www.dropbox.com/s/iqa8irsfl95lezx/VID_20201011_140535.mp4?dl=0 Thanks, Tom
Last reply by tom90, -
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- 4 replies
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Hi. I have problem with my samsung washing machine model WF70F5E5U4W. Somethimes not reaching full speed on spin cycle and drops from 9 min to 1 min. When I enter in test mod and run SPN it reach 1400 rpm an than throw 3e2 code. Somethimes SPN test run normal without error. Main PCB changed Motor changed (BLDC) Please help. Tnx.
Last reply by Whitegoodshelp (Andy), -
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Basically I have a Hotpoint First Edition 1000 model num WM52, it's like Triggers brush off only fools and horses, over the years I have collected many spare parts from other peoples washer of the same model and have repaired it with such. It gave up the ghost the other day and when I inspected it I found the motor would not turn, on further inspection it was the bearing in the brush end, as the spare motors that I had did not have the same connector on them I decided to dismantle the motor, but silly me I did not make a note of the pin outs in the connection socket. the pins in the connector are all in a line and NOT one set on top of the other, Looking from the pin side…
Last reply by nicam49, -
Hi to all, I've had a look at the Troubleshooting page but could not find a section which relates to this problem. We've had this machine for 17 years now and although the body is rusting underneath the soap drawer, it still worked smoothly until a couple of days ago when any program used simply goes to the rinse program. We usually use either the 30 or 40 Cotton program with the Quick wash button and the Reduce Ironing buttons. Both the 30 and 40 degree programs take around 53 to 59 minutes. A couple of days ago any program be it from the Cottons section, delicates etc. simple shows 20 minutes on the display and the machine performs a rinse cycle. I checke…
Last reply by Whitegoodshelp (Andy), -
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- 1 reply
- 311 views
Hi all. Iv just bought a 2nd hand hotpoint wmfug742g it all worked fine when I picked it up. Got it home plugged it in and the key lock will not come off. I hold the button down for 3 seconds and it counts down from 3 but the key lock will not come off. I have tried unplugging it for 10..15mins and trying again but the key lick won't come off. Won't even switch off with the power button. Any help and advice would be much appreciate thank you
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 3 replies
- 405 views
This fault displays after pump running for a while. I’ve literally checked and cleaned everything in the drainage system but still get the same message. Any help appreciated to save my sanity. Pump appears to be running fine. Can hear clicking noises inside soap dispenser area but this maybe normal.
Last reply by Greenman, -
- 2 followers
- 3 replies
- 408 views
Hi, can anyone confirm from the attached photos that the drum position on my Samsung Ecobubble is correct or has it slipped somehow. It shredded a seal last week, fitted new seal yesterday but the drum seems to be catching on the new seal. I had to disassemble the whole thing again to take the picture. Help please, thanks.
Last reply by Nico, -
- 2 followers
- 3 replies
- 242 views
Hi, I have a Siemens IQ300 and took out the filter to clean it. I needed to use grips because it was stuck with scale. I can see that the bit that the filter screws into is cracked in two places. It looks like a big washer but it wont come out. The machine now leaks underneath at the front. :-( Is it possible to buy the housing unit that the filter screws into or is it a whole new pump? I can see plenty of places to buy a new filter to screw in but I need the other part and not sure what it is called! Trying to work out if the cost will be worth calling someone out or if I should just buy a new machine. It is 5 years old and just out of the guarantee now a…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 3 replies
- 380 views
My machine is leaving water in the detergent compartment. I noticed a couple weeks ago that my machine was not rinsing as usual. I have emptied the drain hose and filter and did a 'clean run'. Reset the machine to rinse twice and the clothes came out fine but water stayed in the powder compartment each time. What else can I try before I call an engineer. I do not use fabric conditioner. Thank you
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 2 replies
- 307 views
Hi, I have a 1.5 year old Beko WTG620M1W_WH and recently had some rust stains on my bedsheets and clothes. The filter was clear. Is this a problem with the washing machine or the pipes? Any idea what the solution might be? Wondering if it's worth getting a technician or just buy a new machine.. Thanks in advance! T
Last reply by Tuli666, -
- 1 follower
- 1 reply
- 296 views
Hi, I have a Leisure RI85421 Washing machine and it started beeping whilst off this morning. I tried to turn it on a bit later but nothing happened. I have tried turning it off at the wall for a few hours but it still isn’t turning on. Have checked to see if there was a circuit trip and have tried plugging a hairdryer into the plug. Nothing has worked so far. Has anyone else had this experience before? Some advice would be much appreciated! Thanks
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 13 replies
- 606 views
Hi, I wondered if anybody can help me identify a replacement drain pump for this machine as Beko don't stock the genuine part anymore. I can't find a universal part that seems to match this one Pics of pump here https://imgur.com/a/IKo8EH3
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 9 replies
- 453 views
In middle of cycle Miele displayed F50 clothes didnt spin. Cleaned filter machine span motor very slowly then stopped totally. If reset machine it fills and then pumps water out but wont turn motor. Drum rotates without issue. Machine 7 years old. An enginner wanted £250 to stripdown as back dont come off. Everyring need to come out of front. How easy is it to take front panel off. Does xonreol panel need to come off to acccess screws? On and yes Test cycoe shows motor fault on first position
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 4 replies
- 297 views
Please see photos i don't know what to do squint drum noisy machine small bits of grey plastic when we wash stuff. All help and advice appreciated, many thanks . Stevie
Last reply by Stevieb, -
- 1 follower
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Hi please can someone help, I am trying to find out what component Q14 is on the above control pcb of an indesit wixxe 127 machine, I don’t have a schematic, don’t know if Q14 is a triac or transistor because it’s completely shot. The pcb number is 0912150097701 Q14 is near J4 at the rear of the pcb where the plug for the door lock plugs in. Thank you
Last reply by adrianallen, -
- 2 followers
- 3 replies
- 278 views
hi i have a beko prosmart inverter washer dryer when i try to start wash cycle its start taking water and after that its not spin and after 5 to 6 minutes it start draining water and switched off itself
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 4 replies
- 455 views
Hello all, After following these excellent instructions from @bob12241 and @jonboyuk, I have tested the D7 diode (faulty) and will be replacing it to try to get my Beko WDIR7543101 going again. At the same time, I thought i'd have a go at fixing the long-standing problem with the dryer and was hoping for some help. The issue is that it cuts out after a few minutes of running. I've not used it in over a year now but since I had the machine open and multimeter in hand, here's the readings I got from testing the following parts: A. Element: 39.8 ohms B. Thermostat/Cutout 1: 0.01 ohms C: Thermostat/Cutout 2: 0.01 ohms D: Motor: 46.1 ohms These reading…
Last reply by Circuital, -
- 2 followers
- 2 replies
- 272 views
Hi, I hope someone can help on this one. Got an old Whirlpool belt driven washing machine. I checked the belt and it's on good condition. The belt will spin the shaft without catching in either direction. The drum inside doesn't move when doing this. The water will fill and drain going through the cycles and the agitator works. The motor sounds like it's working while trying to spin, if I have my timing and cycles down right. I think the big indicator of the problem may be that the drum inside is locked in place. I would use the word seized up. It doesn't seem to want to move either direction nor will it tilt or give to one side or the other as I normally have seen all …
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 253 views
Not having much luck lately, acquired the above washing machine and the thing wont fill, the unit has a triple inlet and the valves serve the door jet (working) the pre wash part of the drawer (working) and the main powder part and the drum (not working) I eventually get an ie error which is a water inlet eeror Everything else works the drum is sound and it drains okay. I therefore deduce that the inlet valve is cream crackered and buy a new one, only it's doing exactly the same as before..bugger! Is this likely a control board problem? The damn thing works when it gets enough water in it eventually but this is by only the softener jet and door j…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 33 replies
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Hello, It is my first post here, and I hope I will find some help about this matter. I have this washing machine Bosch WVG30461GB, which started acting up a while back. So I'd click on the start button, after having selected the program, the door would click once and then click again, the machine would beep twice, the lock icon won't come on and the machine won't start. It used to be intermittent, and in the instances where it didn't start, retrying a few times usually got it working again. About a week ago the issue became permanent, no matter how much I retry the issue persists. After having checked the obvious things, including no blockages or …
Last reply by Gokhk, -
- 1 follower
- 4 replies
- 690 views
https://youtu.be/fj8D0YTfnB0 Hello and thank you for this forum. My PANASONIC NA-140VG3 developed a grinding noise about 6 months ago and is getting worse all the time. It had a new drum and logic board at 5 yrs old under warranty, and now 3 years further at 8 yrs old this issue. It is a very loud grinding noise that occurs when the water is injected into the drum with the side jet on the top right corner of the drum. It does NOT make a noise evacuating the waste water or while spinning. The noise appears to be coming from the pump in bottom left corner, but like I say no noise doing waste water. Drum drive bearings and motor are fine. I've cleaned the pu…
Last reply by lordsofthewaun, -
- 1 follower
- 8 replies
- 484 views
I've been through the common problems and I seem to have the reverse issue... Our machine will spin (if it manages to get to that part of the cycle), but it seems to have issues with agitation (almost as if is slipping). I have replaced the belt but the issue still persists. Putting it on just a spin, it does a weird sort of jerky agitation as if it can't turn the drum successfully, sometimes it manages to get past this bit and go into a normal spin, but sometimes it doesn't.
Last reply by findon, -
- 2 followers
- 21 replies
- 1k views
Hello Andy I hope you are well. I haven’t been on this forum for a while. If you remember just over two years, I had many problems with several brand new washing machines which made life difficult, to put it mildly. My current washing machine has been good to me for the past two years – up until recently. It’s an 8kg Bosch Series 6 washer. I have been running the same two programs in the same order for the past two years with no problems. The programs I run are a full 60 degrees cotton wash cycle, which runs for two hours and ends with a 1200 final spin, followed by a separate 800 spin cycle, which runs for 13 minutes. I use the machine about 2 to 3 times a we…
Last reply by Whitegoodshelp (Andy),
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