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Hotpoint Washing Machine spins but rubs


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Hotpoint Washing Machine WMFUG742G spins however it rubs at two particular points. Does this both while running on cycle or when turned by hand. Machine seems level however have leaned it back and forward to no change in case it was due to the washing machine being at an odd angle.

When rotating the drum by hand can see gap appearing at the top as the uneven side gets to it as if drum is no longer circular. If I push the drum up and to the right, the drum evens out and goes round without rubbing.

No other noises.

Pictures show gap at top and the drum rolled round for same spot at the bottom to show difference. Drum rubs bottom right as it turns up, enough to make a noise, and slight rubs the tab top left but only enough to feel it hinder movement but not make noise when rotating by hand.

 

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wash1.jpg

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  • Root Admin

Hello there. Place one of the plastic drum lifters in the 6 o'clock position, and pull and lift the drum towards you to see if anything is loose, or if there is any movement that clearly shouldn't be there. Then turn the drum to halfway between that drum lifter and the next, and repeat. Then move the second drum lifter to the 6 o'clock position and repeat etc. until you have checked all around the drum.

What you are looking for is any signs of a crack in the drum spider and shaft that is fixed to the back of the drum that is allowing the drum to move forward. If everything appears okay, and there is no movement (apart from obviously the movement that would be expected when you bear in mind that it is all suspended on suspension with two top springs holding it central).

If it all seems okay, then check the door seal where it is catching to see whether it has become unduly soft and flabby.

Washing machine drums are rarely nicely circular. There is usually some mis-shaping at the rim. The problem is, when something like this just suddenly starts to happen, there must be some explanation. It could be that a new door seal would fix the problem if it's gone soft and flabby, or the drum could have had something hit it like a coin that affected its shape.

If you can't find anything and it is not too bad, I would just see how it goes. Watch out for if the door seal gets badly damaged as if chunks break away they will go down into the machine and block the filter or the pump. Often this noise disappears once the washing machine has water and detergent inside.

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Gone round the drum and it feels solid. It's only when I'm lifting the section which seems to have deformed to leave a gap at the top, there I'm able to push it up (feels more like I'm bending it up).

I've had it on it's front and back up numerous times as it has a leak in the back of the drum casing. Tested it with a spin and drain cycle empty. It was fine then stuck in some bed clothes for a proper cycle, only then after a bit did it start rocking loudly. Not run right since.

Just tried it again empty on spin and dump, not making rubbing noise but I have now noticed a clanking sort of noise when it accelerates/decelerate seemingly.

Attached video of bottom of drum as it goes round and of the back demonstrating the clanking sound. Would this push it towards the spider/crank issue taking both issues into account? 

I'm assuming this is one those issues where its only going to get worse.

Edited by madman12
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  • Root Admin

Hi there. Normally, a knocking noise that stops once the motor is up to speed is often related to the drum moving about.

With the washing machine disconnected from the mains, can you reproduce this knocking noise by shaking and bouncing the tub around? Bear in mind that one of the sources of knocking noises like this can be the concrete drum weights, so don't hold the drum weight when bouncing it and shaking it around, although you may be able to detect if it is loose or not quite easily.

Need a repair or spare parts? 

Book a Repair | Buy appliance spares (Cheapest prices guaranteed)

Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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  • 2 weeks later...

Decided to let go of this machine.

I couldn't detect any sort of noticeable noise when moving the tub around. Couldn't hear the knocking by turning the drum either. Couldn't figure out where the noise was coming from other than it seemed to originate from the rear of the tub where the spider/shaft would be when the it was running.

I did swap the struts on it to see if that would help and it did help the shaking but the noise was still there. It was knocking so loud could barely hear myself talk.

With it being 8 years old and not being able to track the problem down other than possibly something internal, decided to give up on it and got a new machine in. Not worth getting someone who 'knows' what their doing to look at it.

Thanks for the help on this, I've learned a few new things on washing machines which will help in future. Hopefully not the too near future given I've just got a new machine though.

Edited by madman12
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