UK Washing Machine Repair Questions
This is the only forum open to washing machine repair questions! I don't always have time to answer questions quickly myself but I will try to answer when I can. Hopefully users can help each other..
Before asking a question :
Most faults already have help published here - Troubleshooting common washing machine faults
Priority will be given to members who acknowledge they've already tried the advice in the above link.
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2,232 topics in this forum
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- 48 views
I have a hoover dyn8114 d8pb It gets half way through draining and gives the message e03, It seems to to start pumping out water then stops with the error message, so ive started the Ive emptied the filter and made sure it was clear, disconnected the hose from under the sink spigot and put the hose directly in the sink, it did the same thing drained for a while then stopped. Ive now taken of the filter pump and inspected for debris, tested the resistance on the motor which was,.223 Disconnected the large hose from the drum, the hose from the machine that goes to the sink and those from the front of the drum, all are clear, there are two hoses t…
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 1 reply
- 38 views
Hello, we have a samsung 9kg eco bubble its about 2 years old and i noticed recently on the bottom of the right hand corner its leaking this brown fluid - its not water. anybody have any idea what could be causing this? Ive tried cleaning it, cleaning the filter, its not damaged that i can see. Picture attached
Last reply by Whitegoodshelp (Andy), -
- 3 followers
- 94 replies
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Hello everyone,I'm a desperate woman suffering from excessive lint/dust with my laundry as the title suggest and here is the story in short hoping i'd get some help. I've basically been doing laundry all my life. Since early teenage years, it was my responsibility so one could say i know how to do laundry. When my boyfriend and i moved in together, we had a complete empty flat "a brand new one, we were the first tenants". The first hing we've purchased were the essentials, fridge, an LG washing machine, and a bed. this is when the nightmare started, i would see (purplish color) lint on the corners of the floor. Initially i thought this was from the central Air condit…
Last reply by Louise1305, -
- 6 followers
- 192 replies
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My washer dryer has stopped working completely – no lights on the front panel, no switches work. I called my local appliance repairer who assessed the situation as one of the three circuit boards was not working. However he felt unable to proceed with the repair without knowing which of the circuit boards had failed, and what had caused the failure. On that basis he felt the cost of repair would be more than the machine is worth. The machine is only just two years old – plugs, sockets, fuses etc all fine.
Last reply by IanB, -
- 2 followers
- 3 replies
- 67 views
Hi all We’ve got a ~30 month old Beko WTG741M1B which won’t unlock after finishing a cycle. The machine appears to drain correctly, I’ve checked the impeller spins by opening up the cap used to clear obstructions and watching it spin on a drain cycle. I can also feel hot water leaving the hose and entering the trap under the sink. The machine unlocks if switched off at the wall and there doesn’t appear to be any water left in the drum on doing so. Can anyone suggest anything else to check before we resort to calling someone out to fix? Thanks in advance Tom
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 6 replies
- 1.9k views
Hello and I hope you can help. This machine has worked well for a couple of years. WDR7543121 After a combined wash and dry cycle the clothes came out clean but soaking wet, really wet, you could wring water out of them. As the machine had been left for a few hours after the cycle finished before the door was opened I can't say anything about the temperature. We have run test cycles on the 30 min drying cycle. The clothes were just damp to touch when put in. If the cycle was interrupted at 15 minutes the clothes were drying, they were warm and no wetter than when put in. At the end of the cycle they were warm and soaking wet, water…
Last reply by Niccolo, -
- 2 followers
- 7 replies
- 68 views
I believe the shock absorbers in my AEG Öko Lavamat 74600 are worn out and need to be replaced as the drum runs unevenly even with light loads. The springs holding the drum from the top both look OK, the drum spins evenly without any load so can't see any other reason for this than the shock absorbers needing replacement. Is there anything else I should look into before ordering new ones? I've removed the rear metal panel, but it looks like a very tight fit to replace the shock absorbers (there appears to be two from what I can see although I hear some machines use 3 or 4) from there. Does anyone know if it's possible to remove the side panels, or another way to get …
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 3 replies
- 41 views
Hello, I wondered if anyone could help me please. My 2 1/2 year old washing machine has stained all mine and my children's clothes It’s ruined clothes that I bought them for Christmas too. I have cover for the repair (I pay insurance) and they said the drum has gone and is organising for it to be replaced (due to be done in 3 days time). They said that the stains are caused by oil? It’s been repaired a fair few times over the last 18 months through the additional insurance I have on it. My question is… is this normal for a machine that is still quite new? I wouldn’t expect this after 2.5 years, and it’s now going to cost me a fortune to repla…
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 8 replies
- 78 views
Purchased a used Miele washing machine several months ago and till recently it's been awesome. Recently got the Check Drain, which I did. Nothing whatsoever in the drain area, quite clean. Didn't solve the problem so I repeated the procedure a few times. Ordered a good used as well as brand new pump. Replaced pump twice, did not help, pumps do not spin. Tried leaning machine at 45 degrees to get rid of moisture from repeatedly opening drain. Still same issue. I did see a suggestion somewhere that an inlet valve may set this warning, but I don't understand how, since the machine fills up fine and it's the pump motor not spinning. Sometimes since this started th…
Last reply by Whitegoodshelp (Andy), -
- 3 followers
- 30 replies
- 3.1k views
Well, finally managed to get the dryer part working again - though possibly helped by the fact I still have a couple of years of a 10-year warranty to go. (I've posted the history leading up to getting this repair elsewhere in this forum - First of all, I have to say that the Miele warranty repair admin seemed OK - in other words when I phoned them I got through pretty quickly, they found my warranty details and then made an appointment about 10 days away, then did text me the day before as a reminder. So, that part works. The phone was answered by a nice enough young kid - but he was clearly trained in how to push blame for any washer-dryer failure prompt…
Last reply by jayj, -
Hi all after alot of looking around trying to work out a fix for this, im in two minds as to just buy a new machine. Ive replaced the pump and taken the back off. I have replaced the water hose and checked the waste pipe too. The belt is still on. It will rinse and drain but will not complete any wash cycle- it cuts out after 2-3 minutes. Any help would be so greatly received. Thanks in advance. Machine-- Beko WDIX8543100 5 years old. £430 Serial number — 1680157408
Last reply by Whitegoodshelp (Andy), -
Hi all, My W5780 alerted me to a "waterproof fault" i.e. the bottom of the machine had pooling water internally. I've traced the leak to the black rubber "water path seal" between the water inlet valve and the mechanism behind the dispenser tray. As the machine fills, water is being pushed out backwards from the dispenser tray, forcing the seal (which doesn't have any clamp) to leak. Any advice please? All other electrical and mechanical systems are working fine. Seal looks good when removed. Could blocked nozzles or something inside the dispenser tray be allowing pressure to build in the incoming water and forcing it back out? Be so grateful for any help -…
Last reply by Elliott, -
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- 1 follower
- 6 replies
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Hello. My 2009 Miele W3724 washing machine is leaking. Initially it was yellow-orange oily water, but after emptying the machine via the drain filter, it appears to be a bright yellow grease. It appears to be from the front bottom left where the foot is. From the troubleshooting links I know it could be from elsewhere however the machine is too heavy for me to move to explore further. The machine has been used on average 3 times a week and I am wondering if it is worth getting it repaired as potentially it has another 7 years of life. Thanks for any advice.
Last reply by marelda, -
- 1 follower
- 6 replies
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I have a Bosch Exxcel WVD24520GB which leaves the clothes Hot and Steamy wet at the end of the drying cycle. They are actually wetter than after the spin cycle. From what I've read the problem could either be the cold water inlet valve or a blocked condenser. I've checked the three solenoids with a dvm and get 5.3k for the condenser solenoid and 3.7k for the other two is this correct? If these are ok that leaves a possibly blocked condenser. How do you remove and clean the condenser. When going through the drying phase some water is being pumped out and down the drain hose. When the drying phase is complete if you remove the plug at the bottom right water is still ther…
Last reply by Whitegoodshelp (Andy), -
Hi all, I've had this machine for some time, maybe 10 years or so. I replaced the brushes some time ago as they were worn out and the machine stopped working the other day "after making a noise when spinning." It may have also tripped the house RCD. When I got to it, there was an F21 error on it, which I believe means the motor is not operational (won't spin or maybe no current?) I've replaced the brushes and spun the motor by hand; the brushes were in contact with the commutator OK. Reset the F21 and put the machine onto spin. The machine drains but then a relay clicks about every 30s for about 1-2s, which I imagine is it attempting to start…
Last reply by Whitegoodshelp (Andy), -
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- 1 follower
- 1 reply
- 538 views
I have a Beko WDX8543130B Washer Dryer. It isn't working on the dryer setting at all. The washer part partly works. When put on a dry cycle it drains, spins then stops, the motor hums and it skips the dry cycle and finishes the whole program without drying anything. The motor still hums but does nothing. I've tried a new pump, pressure sensor and I've checked for blockages. I can't work out what it is. I've removed all the PCB boards and checked for damage and I can't see anything. Ive checked the wiring and I also can't see anything. Could anyone send me in the right direction?
Last reply by Twizzle89, -
- 1 follower
- 3 replies
- 80 views
Ok, so my Miele W149 is still running like a champ. It was produced on march 8th 1999 so it`s starting to come of age. I replaced the drum bearings a few years ago because the old BBs were shot. Right after that i had a major drum leak that proved fatal for the original heater element so i had to replace the heating element after eventually fixing the leak. I just now replaced the two shot dampers with new ones from ebay but this package also included two brush motor thingies (not sure of the name) and also not sure if i should replace the old "brushes" at all or just leave them be?! https://www.ebay.com/itm/323946555899?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p20…
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 8 replies
- 161 views
Hello and thankyou, I have an Hotpoint Activecare mod NM11 946 BC, its just out of warranty, the stop/ start button does not always work. The digital display is good the on/off button is good all the programs are good, but I cannot start it, its not showing any codes, and I have done the un-plug bit a few times, it still wont run, unless, and this is what I find strange, if I switch it off at the consumer unit (Fuse box) and leave it a few days, or a week or more, I can re-power it up again and for the first time it will run OK, after the wash has finished and if I leave it, it will not re-start, any ideas or thoughts? thanks. Nos
Last reply by Whitegoodshelp (Andy), -
- 4 followers
- 26 replies
- 44.5k views
Hi My new washing machine is leaving black streaks on my clothes, and it happened with my last machine too. It is driving me insane! No one could get to the bottom of it so I paid for a washing machine repair guy to come round and he thought it might be the seal deteriorating and the marks may be from the rubber where the clothes are getting caught in the seal. However I clean the seal every time as I’m so paranoid about it. I don’t overload my machine and nothing I put in is that dirty, no greasy clothes etc. I do a service wash at 90 with the powder that Hotpoint recommended to keep my machine clean. I am at my wits end. I have a 3 month old baby and all his w…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 5 replies
- 234 views
Hi all, first time on here and hope someone can help! Our 3 year old Beko washer stopped mid cycle full of water a week ago. I drained water through filter outlet (filter completely clear and recently cleaned). Before draining manually I had tried five times to drain and spin the soaking clothes but to no avail. Repair chap advised replacing circuit board which was done the next day. Old circuit board definitely looks burnt out on one part. Machine still has exactly the same problem after replacing the circuit board! It starts to wash then stops dead (yesterday it stopped dead with the display saying 8 minutes left for 40 minutes before then moving to 0 minutes without dr…
Last reply by Whitegoodshelp (Andy), -
- 3 followers
- 3 replies
- 91 views
Hi new to the group and 1st question. Is there a way of bypassing auto draining at the the start of a wash cycle, the machine in question is a Samsung 16kg model number WF16J6500EV. Your help would be much appreciated thanks in advance.
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 3 replies
- 103 views
Hi Team, I had to disconnect a washer dryer today and when I reconnected it back up I am getting the following fault were the timer remaining display rotates, the other buttons beep when pressed but it does not change the display. I have read the manual and have not see this mentioned, i have checked online as well and cannot see a reason/ solution. vid at this link. https://drive.google.com/file/d/1dz53AHygJoxQUUXf8P5YMatjAqJ9-n84/view?usp=sharing Any help appreciated.
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 51 replies
- 87.2k views
Hi, my washing machine bleeps intermittently through the cycle. Any help would be appreciated.
Last reply by Nevameta, -
- 1 follower
- 2 replies
- 315 views
Evening everyone, Im new here so firstly let me say Thankyou in advance to you knowledgeable people as I’m completely stumped. Can anyone help? My Bosh washing machine regularly stops towards the middle to end of the cycle with an E35 error. Now I believe it’s normally to do with excess or blocked water but it keeps reoccurring. The only way I can stop the beeping and get the door open to restart everything is like this: - Open front little door at the bottom. Drain off water through a little pipe. Then open the valve and let water out. I then have to tip the washing machine forward to drain more water (appears from…
Last reply by KDSmith, -
- 2 followers
- 5 replies
- 104 views
I have a Beko WMB714422S washing machine which has been working fine until suddenly, it has started ending the programme within a few seconds of starting. I've checked all the guides, found out how to enter test mode etc - there is an error code (E03) displayed and then I run through all the test procedures, they all work fine - it spins, fills, empties etc. E03 suggests something to do with the heating element but that doesn't explain why it ends any programme I try so quickly as the heater wouldn't have kicked in at that point? Any help would be gratefully received - the washing machine is in a house in Shetland so it's not very easy to get an engineer out to look at…
Last reply by Whitegoodshelp (Andy),
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