UK Washing Machine Repair Questions
This is the only forum open to washing machine repair questions! I don't always have time to answer questions quickly myself but I will try to answer when I can. Hopefully users can help each other..
Before asking a question :
Most faults already have help published here - Troubleshooting common washing machine faults
Priority will be given to members who acknowledge they've already tried the advice in the above link.
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2,155 topics in this forum
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- 2 followers
- 1 reply
- 70 views
Ok so I have a hisense washer dryer which works fine when just washing but when I put into a drying cycle it throws an f17 error which I’ve read means no water is getting to the condenser.... any ideas on how to fix it?
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 0 replies
- 12 views
Hi and thanks for enrolling me to the group. Can anyone help ? I have a crown auto wash machine .. The machine switches to end cycle afer 3 seconds on any wash cycle selected ... no power on water inlet valve ... have tried disconnecting hose on water pressure switch and also changed the main control board ...
Last reply by Luka, -
- 1 follower
- 16 replies
- 104 views
Hi guys, Bit of a weird one! I return home from work last week to find the the kitchen flooded and the circuit breaker tripped. The washing machine would not power up and the fuse and power source were fine. I quickly found the issues and it turns out a slug had worked its way into the PCB housing and managed to fry itself and the PCB in the process! The model of the washing machine is a HOTPOINT - WMFUG 863G and is about three years old. I quickly found a replacement PCB on eBay which was described as in used working order for £20. Before switching out the damaged PCB for the new one i took photos of all the connections to ensure they went back …
Last reply by Whitegoodshelp (Andy), -
- 3 replies
- 117 views
Hello, recently I had the 3E error on my 12kg Samsung washing machine that didn't permit to complete any of the washing programs. I replaced the main pcb and it is working again. I think the problem is that the main chip under the big black heat sink heats too much and burns. I am from Portugal and the summer is reasonably hot and it may contribute to this problem. The board basically lasted about less than 3 years. But I want it to last much more than that because the board is expensive (about 130eur). So I installed an 110-220VAC fan. I cutted some of the plate and created a housing for the fan. Also drilled some holes on the other side of the pcb plast…
Last reply by Leo, -
- 1 follower
- 12 replies
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Hi, I've tried the troubleshooting guides for common problems, but haven't been able to work out the answer to this. I'm hoping someone here can help. I recently completed a wash in my Samsung Eco Bubble washer only to find both the seal around the door and the clothes themselves covered in small pieces of grey rubber residue. Further examination showed that the rubber door seal had started to disintegrate near the metal rim of the inner drum, about half way up from the bottom of the drum, I'm guessing that maybe something got stuck between drum and seal and friction then caused the seal to wear away. Now I know very little…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 23 views
Hi guys newbie here, my washing machine seems to of developed a possible door lock fault, the alarm goes off and it won't operate unless I press firmly on the door and hold, it'll then work, I suspect a catch, but thought I check before ordering the part, any ideas? Thanks in advance 👍
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 1 reply
- 64 views
Hey all. My hotpoint ariston aq92f-29-fr has been making a lot of noise when spinning recently (for the past year to be honest) - I figured it was the bearings going - after taking the back off, I saw the attached (the belt was still in place before I took the photo) 2 things going on here - the obvious rusty brown water stain coming from the middle of the drum - the second being the main belt wheel (big black 5 spoked thing - I'm no expert!) has worn a groove into the plastic drum housing. I have tried to remove the torx bolt in the middle to see if the reveals anything, but can't get it to budge (is it reverse threaded?) - I also suspect tha…
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 1 reply
- 19 views
Hi all, I have a Hoover Dynamic Next , one of the paddles has dis-lodged I’ve google but can’t find anything on Hoover, any help would be appreciated
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 55 views
Hello everyone! First time post here. You guys seem to be the experts so thought I would drop a message before rage-quitting Beko and buying myself a new machine :P. Over the last 6 or so months, my machine seems to be wobbling more and more. I have tried replacing the shocks and re-balancing the machine using a spirit level - both to no avail. I have taken the top off and recorded a few videos, any idea what is wrong? Im swaying to it being the bearings or something. The whole drum feels lose and wobbles easily with a push of my finger. The thing is held in place by two springs at the top and two shocks at the bottom. Thanks in advanced. Scott …
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 38 views
Hi, Just after your opinions please. We have a candy washing machine less than 6 months old. It's making a high pitched noise when it spins, it's that high pitched it gives me a headache. Anyway apparently this is normal!? Can anyone confirm if this noise is normal or if there is a machine problem Thanks in advance VID_20210528_113925.mp4
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 9 replies
- 270 views
My Bosch wat28370gb/13 is giving E18 and E83 errors... I first guessed it was the drain pump which I have replaced but I am getting the same error... normally E18 at the end of a wash and/or E83 near the beginning. I now suspect the Pressure sensor (or maybe a blocked tube?)... Anyway... How do I enter test mode? I think I want to run a pressure sensor test... P:07? I searched high and low around the interwebs but cannot find a wat28370gb/13 repair guide anywhere. PS The machine is out of warranty so probably not economically repairable unless I DIY
Last reply by NivagSwerdna, -
- 1 follower
- 4 replies
- 140 views
I've messed up my pump with latex rug backing so wanted to turn washing machine onto it's side clean out pump (following a video as I am clueless). I have turned the spigots the only way they will go. The blue spigot was an easy anti clockwise turn to the wall- would not turn in any other direction, the red just one won't go anything but clockwise towards the floor. I ran the machine and it still fills. Can someone please tell me what is wrong and is it alright to forget this and just go ahead and turn the machine and take out the pump anyway. I just don't want people in my house Thanks in advance.
Last reply by airfoxten, -
- 2 followers
- 2 replies
- 93 views
Please help we are having such trouble with our washing machine it’s unreal!! We originally had a 9kg hoover and it was leaving excessive suds in the seal of the machine and in the clothing. We tried everything, cleaning the machine, washing the clothes with the smallest amount of detergent, running with no detergent, running on different cycles, running the machine on a hot 90 degree with vinegar then washing clothing, we had 2 repair men out. One saying our machine was perfectly clean (it was only just over a year old) and he couldnt recommend changing anything we are doing as we have done everything. We gave up and got a new machine after waiting weeks for a repa…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 41 replies
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My Bosch WVG30461GB has twice in the last month stopped drying clothes, both times I've removed the top cover from the machine and pressed the small switch between the two green connectors in the photo which has reset the machine and solved the problem. I know how to fix it but don't know why the switch (presumably some sort of overheat safety device?) is tripping in the first place, can anyone help?
Last reply by DiogenesVS, -
- 1 follower
- 4 replies
- 175 views
Guys having a bit of trouble with my beko washing machine on different washes it will get stuck at 5,8 or 10 minutes and not count down any further and now it seems when it starts to spin really fast it stops instantly as if it has cut out when it hasn’t looking at the pcb there some blackening and sooty not sure if as it’s a few years old this is normal build up or it there is anything else it could I can intermittently get it to spin end drain end then it will get stuck at 8 minutes the next time? Any help appreciated
Last reply by Craig jenkins, -
- 1 follower
- 1 reply
- 84 views
I have mystery orange stains on my laundry. They don't seem to look like rust stains like I've seen on this site. Can anyone advise? They mostly appear on my whites randomly, but the camera couldn't pick them up, these are the most noticeable photos I can find. TIA
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 2 replies
- 88 views
Hi, I have a Hotpoint washer dryer. About a week ago it would not dry, the fan kicked up but would not heat. After testing the element with the multimeter it had blown. I fitted a replacement element and thermostat as it was giving some odd readings so assumed that had caused the element to go. It worked briefly when I was just testing it however when I came to get the clothes out at the end it was still wet and cold. Tried it again and it was blowing cold again. Tested the element and it had blown the replacement. Just after some advice on what to look for next, all wiring seems fine so I am assuming it’s a board fault?
Last reply by Tom6, -
- 1 follower
- 6 replies
- 221 views
Hello, Our Hotpoint 95620 is on the blink. She's an old girl (getting near 40 years) and so no fault codes! I know her pretty well but cannot figure this out. The motor turns but does not sound smooth (stutter?) and does not spin. It does this on all settings. Pretty sure it's not the motor as I swopped it for another and still have the same problem. Now where's that old twin tub..........................? Cheers
Last reply by Rubadubdub, -
- 1 follower
- 1 reply
- 58 views
Hi there, Wonder if anyone can help me. Moved into a property with a inbuilt washer dryer by Beko. Model wdiy854310. We've never got it to work and I have a basic electrical knowledge but all the tools as a sparky. The machine when turned on from the mains is completely dead, no noises, no lights. I've seen other posts but they usually have signs of life. My white goods repairer just said buy another one but money is tight at the moment. I've tested the best I can and found the flex into it is live but stops at the back of the machine and appears to go nowhere else. Leading me to believe the bottom PCB is broken. Anyone have any ideas…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 29 views
The plastic disk at the back of my washer drum has broken off and I am struggling to find the part in the title. Does anyone have any suggestions of how I can source this or alternatives
Last reply by Whitegoodshelp (Andy), -
- 3 followers
- 22 replies
- 34.2k views
Hi My new washing machine is leaving black streaks on my clothes, and it happened with my last machine too. It is driving me insane! No one could get to the bottom of it so I paid for a washing machine repair guy to come round and he thought it might be the seal deteriorating and the marks may be from the rubber where the clothes are getting caught in the seal. However I clean the seal every time as I’m so paranoid about it. I don’t overload my machine and nothing I put in is that dirty, no greasy clothes etc. I do a service wash at 90 with the powder that Hotpoint recommended to keep my machine clean. I am at my wits end. I have a 3 month old baby and all his w…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 2 replies
- 199 views
Hello, I think I may have an issue with my Beko washing machine and I hope maybe I could get an advice on what to do. I will do my best on trying to explain what has been happening with it. First of all, the machine is quite new. I have it for one and a half years now. A couple of months ago, while running the usual wash and dry cycle I always do, the program suddenly stopped and it started making "beeping" sounds continuously. I tried turning it off, tried some sort of factory reset (as it was written in the manual) but nothing worked. I had to pull the plug out in order to make it stop. After about 15 minutes the machine would not even start up at all. The next day…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 165 views
Hi, our washing machine keeps stopping after around 2 minute mark with the error code 22 which suggests a drainage problem. It sounds like the pump is working albeit struggling. We have cleared the front filter multiple times and found bracelet pieces, coins even some rubber type stuff that may be from trainers. We have cleared all this but we are still receiving error message. I"ve removed drain hose and poured cold water down it like suggested on this site to no avail. When.tipping the washing machine on it's side 2 identical components were rattling around inside the bottom. I've attached pictures. Does anyone know what they are and if th…
Last reply by Whitegoodshelp (Andy), -
Hi All, I have a John Lewis Washing Machine JLBIWM1402. I have two questions: 1. The washing machine has a white water pump cap and to the right a grey emergency hose. What is the purpose of the emergency hose and would there be an issue if I removed the cap of the white water pump before the grey emergency hose to take the water out? 2. I have noticed water collecting in the water softener tray after each wash. How fix this and is it related to the above? Thanks S
Last reply by Whitegoodshelp (Andy), -
- 7 followers
- 156 replies
- 31.5k views
My washer dryer has stopped working completely – no lights on the front panel, no switches work. I called my local appliance repairer who assessed the situation as one of the three circuit boards was not working. However he felt unable to proceed with the repair without knowing which of the circuit boards had failed, and what had caused the failure. On that basis he felt the cost of repair would be more than the machine is worth. The machine is only just two years old – plugs, sockets, fuses etc all fine.
Last reply by omsnoeringsmachine,
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