UK Washing Machine Repair Questions
This is the only forum open to washing machine repair questions! I don't always have time to answer questions quickly myself but I will try to answer when I can. Hopefully users can help each other..
Before asking a question :
Most faults already have help published here - Troubleshooting common washing machine faults
Priority will be given to members who acknowledge they've already tried the advice in the above link.
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2,176 topics in this forum
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Hi, our washing machine keeps stopping after around 2 minute mark with the error code 22 which suggests a drainage problem. It sounds like the pump is working albeit struggling. We have cleared the front filter multiple times and found bracelet pieces, coins even some rubber type stuff that may be from trainers. We have cleared all this but we are still receiving error message. I"ve removed drain hose and poured cold water down it like suggested on this site to no avail. When.tipping the washing machine on it's side 2 identical components were rattling around inside the bottom. I've attached pictures. Does anyone know what they are and if th…
Last reply by Whitegoodshelp (Andy), -
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Hi All, I have a John Lewis Washing Machine JLBIWM1402. I have two questions: 1. The washing machine has a white water pump cap and to the right a grey emergency hose. What is the purpose of the emergency hose and would there be an issue if I removed the cap of the white water pump before the grey emergency hose to take the water out? 2. I have noticed water collecting in the water softener tray after each wash. How fix this and is it related to the above? Thanks S
Last reply by Whitegoodshelp (Andy), -
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Please help. Miele washing machine will not spin when hose is connected to the drain - check drain light comes on but this is clear. It will spin when I pull the machine out and place hose directly over the sink. Hope someone can guide me in fixing this. Many thanks for reading..... Teresa
Last reply by white66, -
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Hi folks, I have an Electrolux EWF10843 in front of me with an intermittent, non-opening door lock. Have checked the following; Pressure switch and tube Door lock Inlet solenoids All pass with flying colours so suspecting the relay on the main board. However, I cannot find a service manual for this model ( have seen 1 UK video for changing the lock so I have assumed this model is available in the UK) so cannot identify which relay I need to attack. Anyone know which or a test to find it. I've elected not to remove the board until I have the info.
Last reply by white66, -
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Good evening all, As the title says there is a low noise whenever the drum on my machine spins. Has only happened in the last week or so which coincides with the machine talking a small walk sideways on occasion. The machine is only about a year old and used to be as quiet as can be so this is way noticeable. I have included some videos of the noise while on a wash and you can even hear it when hand turning the drum. Any advice of anything i can try before i call it into Samsung? It's a WW80M645OPM/EU 8kg machine. https://photos.app.goo.gl/j3L8ko6tERwfiBsV9 https://photos.app.goo.gl/3GsiWwGb2H92DRHZ9 Thanks in advance.
Last reply by ceolnamara, -
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Hi all thanks for the add. I have a hoover DXOA 410C3B washing machine that has a damaged door seal, I have seen a tutorial advising to take the top wood panel off to reveal the bolted seal on the inside of the drum. Problem I have is I've unscrewed the back but the wood panel is stuck in a plastic channel on each side and won't budge, I have it about 2cms away from the front barely exposing the inside but I don't want to do damage by yanking anything. All help will be appreciated.
Last reply by Whitegoodshelp (Andy), -
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Hey all, Our washing machine has been making this cracking/scraping weird noise while on cycle as in the video. I've tried: - removing plastic bits inside the drum and checked for metal bra wires/anything else - nothing there - removed cover at back and tried spinning it many times as fast as possible - shaking it from all directions Checked pretty much everything I could find in advice online and can't replicate the sound at all when it's off. Any ideas? Thanks Andris VID_20210410_204524.mp4
Last reply by andza, -
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- 3 replies
- 474 views
Hi There, At a bit of a loss - we bought a new BEKO WTL94151B about 3-4 weeks ago as of last night it started making a weird clicking noise , like the door lock is constantly trying to lock. I shut the door thinking that was the issue and it went off, clicking stopped. today the machine powered up for a second then dies. I used the manual release to unlock the door. When we put the power back on then it starts up, then turns off then on again, doing this constantly - at the same time the door lock is constantly clicking. I guess its a faulty machine - but no idea if its a software fix or its a new machine? any advice would be great …
Last reply by Whitegoodshelp (Andy), -
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Hi I have an old Bosch Hausgerate GmbH washing machine E-NR: WFL1200ZA/09 FD 8109 003497 Ty WIM34 14. The machine was working, then it stopped and had no power. I checked the wall plugs and plug all good. I checked the mains filter, can't see damaged wiring. Must still checked the main board for anything bad components. any advise please
Last reply by Whitegoodshelp (Andy), -
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So I’ve bought a LG AI DD V3 F4V309WSE 9 kg 1400 Spin Washing Machine from curry’s a couple of weeks ago the first time I used it, it rattled like hell! Yes I took the bolts out and look levelled before use. No I have to have it on a slow 800/1000 spin so it doesn’t rattle or make a racket! I’ve spoken to LG who are no help. I’m just wondering if the drum is faulty? Or are the LG washing machines all like this? I had one years ago and it was ultra quiet! please help! IMG_9098.MOV
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 1 reply
- 146 views
Hi The filter cap on our machine is stuck. Last time this happened it was blocked but could be removed. From looking online and at the articles it seems likely something is stuck in there but there are no front access screws easily accessible to remove the filter so we can't disconnect it to check. They appear to behind the entire front panel of the washing machine which is proving tricky to remove. Please see photo of filter access point. We have turned it on its back to try and access it underneath but can't see how to detach it as screws are clearly holding it in place. Any experience with how to do this with this type of machine? thank you for any he…
Last reply by Whitegoodshelp (Andy), -
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Hi My samsung wa65f5surw/sa top loader has stopped spinning. No error codes, the wash cycle goes as normal but when complete the closes are sopping wet? I have c;leaned the internal filer, was pretty clogged up but still not spinning when i tried after cleaning. When a cycle has finished i disconnected the drain hose from the base of the machine and water flowed out, not loads so the machine is managing to drain some of the water, same also when removing the rear filter. Any suggestions what else i can try -please? Thanks Nick
Last reply by nickharrison, -
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- 7 replies
- 297 views
Hello! I've decided to replace the noisey bearings on my Miele Washing machine. I reckon it must be about 25 years old so the drum was seriously stuck. However I have managed to pull the spider off and finally the remaining large bearing which left a rusty mess. See photo. My question is is this mess the remains of a washer or something? So how many components are there in the shaft system and what order are they in? There seems to be a big seal on the back of the tub, then the smaller bearing seal and then this washer perhaps. Thanks in advance and for taking the time to read this!
Last reply by Whitegoodshelp (Andy), -
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My washing machine's waste pipe doesn't seem to be long enough. It sort of droops downwards when attached to the sink and the sink water returns back into the washing machine now and then. Is there any way to fix this? Would a extension pipe fix the issue? Also, is it normal for this to happen when the pipe is placed downwards rather than upwards? Thanks!
Last reply by borlorjee, -
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- 128 views
the machine is around 20years old. we brought it with us when we moved to nz. water is entering fine, and it is draining fine. i think it is when the drum wants to turn. so the blinking is intermittent. just at the times when the drum should be turning. is this an easy repair? and is it worth it considering the age of the machine? thanks
Last reply by Julia Denny, -
- 1 follower
- 7 replies
- 227 views
Hi, My hotpoint wmfug942p keeps tripping the RCD when it does a wash that heats the water. It works fine on a cold rinse. This leads me to believe that the fault is with the element. However when I measure the resistance of the element it reads 30 ohms, which would indicate that the element is not the problem. Any ideas on where to go from here? Thanks, Dave
Last reply by Whitegoodshelp (Andy), -
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- 137 views
Hi, I have a WW80J5555FW/EU, 2018-ish, that started having 'power loss' UC errors during washes. Then it wouldn't start any cycles - dC 'door' error every time. Weirdly I could get the drain pump to run by unplugging the water level sensor (at top of machine), but otherwise no activity. So I replaced the door interlock (£10 eBay) and the control board PCB (£55 eBay) - but no change... dC... dC... dC... On the eve of getting it taken away and replaced with a Bosch I decided to check the drain pump was functional and found its power connectors were loose, really wobbly, bearing in mind it's a 240V circuit. So I reseated those a few times and it instantly fixed …
Last reply by ValleyMan, -
- 2 followers
- 2 replies
- 218 views
Hi, I have recently bought a Hoover H-Wash 300 lite washing machine, I did all the required installation instructions, removed the 4 bolts holding the drum, levelled the feet but the machine still hops about violently when it is in spin mode, it is moving across the floor, any suggestions on how to stop this? Pat
Last reply by patbyrne, -
- 2 followers
- 1 reply
- 154 views
Hi My Beko WDR8540121W power board has burned out. I was goint to order a replacement board: https://www.bekospares.co.uk/washing-machine/wdr8540121w-7161545600/power-card/product.pl?pid=5330457&path=110919&model_ref=14082846 But I thought I'd ask first about it here first. Would the board work straight out the box if I replaced it? Or would it need to be reprogramed? Beko are no help I tried calling them and emailing them and they just fobed me off, after almost burning my house down!
Last reply by Whitegoodshelp (Andy), -
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- 6 replies
- 259 views
I have bought a washing machine drain pump from ebay and the prongs on it don't accurately match the little plug for them. However the prongs do have little holes in them. Is it safe to cut the two red wires from their plug and push them through the prongs of the new pump, twist them round, a bit like you do with speaker wire. I don't want to set the whole machine live and kill myself! This pic shows the new pump with the prongs. Thanks
Last reply by Catwheez, -
- 1 follower
- 3 replies
- 216 views
Hi, I am hoping you can help me. Replaced the door lock as the machine would not start. But after replacing, it still would not start. I am almost certain its not the door, as if I connect the switch up, and push the switch as if the door was engaged it still doesn't start. I can measure power on the connector. Also if I short out pins 2 & 3 on the connector the machine works. I can also measure the coil on pins 1 & 3 with my ohm meter. At a bit of a loss as to what to check for now. Machine is working with the pins 2 & 3 shorted. But not ideal as the door can be opened with it washing! The picture shows both switches, the one …
Last reply by Whitegoodshelp (Andy), -
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- 12 replies
- 2.6k views
Hi. Thanks for looking at this and for any advice...... Basically I tried, unsuccessfully to replace the heater element on my Hotpoint WMFUG842G. Somehow (me banging it) the seal has been pushed inside the drum and there is no way now for me to remove the heater. I've tried my hardest to pull it out with no success. While trying to lever it out with pliers I managed to chip the actual plastic of the drum that the seal fits into so am now worried that if I do manage to remove and replace the heater it may leak. I accept that I may have to pay someone to repair it (if it's possible to repair) but don't want to pay someone to tell me it's a write off. …
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 1 reply
- 151 views
I have looked at the FAQ and cant really find an answer to the issues I am having. I have a leaking machine and the engineer from Whirlpool is coming out for its 3rd "fix" on Tuesday. It only happens on the water fill about 40ish minutes into the wash, which my layman thoughts assume its coming from a different hose? it comes form the left hand side of the door where the detergent drawer is. The first engineer just checked the door seal, said it was ok and it must have been a freak happening- a pair of socks must of got balled or I had too much washing in it which "forced the door" he then proceed to sell me a years supply of cleaner and offered to replace the sea…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 113 views
I have a zanussi zwt71401 WA and when it gets to the fast spin it trips the main fuse. All the cycles work fine until it gets to spin.. Any ideas or help please?
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 1 reply
- 160 views
Hi all, My Miele washing machine isn't draining properly. The 'check drain' LED has been flashing and the cycle has not been able to complete. I have checked the under sink trap (clear) and also checked that the machine is able to drain from the drain filter access panel (it was). There were a couple of hair pins and a 5p coin in the drain filter area, which I've removed. The impeller IS spinning, but it sounds a bit....crackly?! What do you think?? Many, many thanks
Last reply by Whitegoodshelp (Andy),
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