UK Washing Machine Repair Questions

2,001 topics in this forum

1. 

   Washing won't drain with a load, drains without a load.

   August 5 by devslink

   • 1 follower
   • 5 replies
   • 126 views

   I have a Bosch washing machine that has stopped draining. I checked the hose and there is no blockage in fact it drains fine when there is nothing in the machine but when there is a load in the machine it will not drain. I've spent my day trying to figure it out!

   

   Last reply by Whitegoodshelp (Andy), August 5
2. 

   Hotpoint Aquarius aqd1170d607e won't finish the cycle.

   August 4 by Davppottso

   • 1 follower
   • 1 reply
   • 68 views

   Hi Andy, thanks for your previous reply. My machine won't finish a cycle and you thought it would be the water heating element. I have tested the heating element coil and it measured 30 ohms so all is good. Could you advise me a little further on this one please? Thanks in advance!

   

   Last reply by Whitegoodshelp (Andy), August 4
3. 

   WM52 motor

   August 1 by rcpilot

   • 2 followers
   • 1 reply
   • 88 views

   Basically I have a Hotpoint First Edition 1000 model num WM52, it's like Triggers brush off only fools and horses, over the years I have collected many spare parts from other peoples washer of the same model and have repaired it with such. It gave up the ghost the other day and when I inspected it I found the motor would not turn, on further inspection it was the bearing in the brush end, as the spare motors that I had did not have the same connector on them I decided to dismantle the motor, but silly me I did not make a note of the pin outs in the connection socket. the pins in the connector are all in a line and NOT one set on top of the other, Looking from the pin side…

   

   Last reply by Whitegoodshelp (Andy), August 4
4. 

   Hotpoint Wdd960 F13 Error Code

   November 16, 2012 by vDUB

   • 1 follower
   • 19 replies
   • 55k views

   We have a Hotpoint WDD960 and after starting the drying cycle the machine stops with error F13. It will dry for a random amount of time before stopping so I am confused what the problem could be. Recently we had the main PCB replaced as the machine wouldn't respond at all so I am ruling this out as the problem. According to a google search, F13 refers to "Dryer fan or dryer thermisotor faulty" The odd thing is the machine isn't that old and the dryer has only been used a handful of times in it's whole life. We do have very high PH level in the water here meaning a lot of limescale build up so could this be the problem? Also the temp sensor would work for the washing c…

   

   Last reply by rich99, August 2

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5. 

   Hotpoint Aquarius wd aqd1170d 697e won't finish the cycle

   July 21 by Davppottso

   • 2 followers
   • 2 replies
   • 99 views

   Hi, I have a Hotpoint Aquarius AQD1170D697E washer dryer. When put on a wash cycle the machine gets to 3 minutes then resets back to 49 minutes. I then check to see if the conditioner has been flushed through and it hasn't. 49 minutes is the amount of time it takes to complete a Rinse and Spin cycle. When I put the machine on a Rinse and Spin cycle, the machine will flush the conditioner through and finish this cycle. Is this the main board (P.C.B)? Thanks in advance!

   

   Last reply by Davppottso, August 1
6. 

   Noddingdog63

   August 1 by Noddingdog63

   • 0 replies
   • 62 views

   I have to fit a new GENUINE HOOVER NEXTRA Washing Machine DOOR HANDLE KIT 97924201but I forgot to take a picture before taking it apart. I can get all the parts back together but can't get the spring to sit correctly. I know that the two halfs of the door will will take the spring work correctly but still does not work. If anyone has any advice or/and picture I'd be really grateful.

   

   Last reply by Noddingdog63, August 1
7. 

   Random stops during washig cycle

   July 31 by Tom1

   • 1 follower
   • 1 reply
   • 74 views

   Hi, I have a JLWM-1203 (over 10 years old) I replaced the heating element in it 6 years ago and motor carbon brushes 2 years ago. The problem I'm having at the moment is that on any washing cycle the machine stops randomly. The only way to get it going is to enable child lock, then when the machine stops, turn it off on the dial and turn it back on, this makes it continue with the cycle. It is John Lewis own one which I believe is a rebranded Zanussi Been doing it for about 2 months, I checked the filters, there are no blockages. The count-down timer also seems in accurate, usually gets to 1 minute left fairly quickly, then still goes on for over 30 minu…

   

   Last reply by Whitegoodshelp (Andy), July 31
8. 

   Dave

   July 30 by Dave1234

   • 1 follower
   • 1 reply
   • 80 views

   Miele WT 2780 washer/dryer leaving black residue on sheets. Have thoroughly cleaned following guidance in user manual but still persists. Residue seems to be in aperture at top front of drum which is difficult to access. We no longer use the dryer and wonder whether this is hot air access point that has become clogged due to not using. If so - how best to clean. Any ideas?

   

   Last reply by Whitegoodshelp (Andy), July 30
9. 

   Door drop too low

   July 29 by Johnwilky

   • 0 replies
   • 66 views

   Indesit machine , door wobbly and needs a slight lift to engage to lock , too much play on door, is it the hinge or the door trim ?

   

   Last reply by Johnwilky, July 29
10. 

    Hotpoint WMA9P

    May 21 by Linda

    • 2 followers
    • 6 replies
    • 296 views

    I have a Hotpoint Model WMA9 - Serial Number 07101058 (an older machine given to me). Just lately it has been a bit of a noise and when turning the drum by hand it's making a bit of a grinding noise. I know the bearings on the drum are going and made enquiries today at Hotpoint as to what bearings I need. The reply I got over the phone was that it could either be 30 OR 35mm bearings and would need to take them off to check, and would I want an engineer to come out? No thank you was the reply! So they genuinely can't tell me or won't unless I buy from them? Does anyone know which size my machine would need - many thanks.

    

    Last reply by Linda, June 13

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11. 

    Rubber seal damage between inner and outer drum - usable while waiting for repair?

    June 4, 2019 by jbromley

    • 1 follower
    • 6 replies
    • 2.2k views

    Hi, I've tried the troubleshooting guides for common problems, but haven't been able to work out the answer to this. I'm hoping someone here can help. I recently completed a wash in my Samsung Eco Bubble washer only to find both the seal around the door and the clothes themselves covered in small pieces of grey rubber residue. Further examination showed that the rubber door seal had started to disintegrate near the metal rim of the inner drum, about half way up from the bottom of the drum, I'm guessing that maybe something got stuck between drum and seal and friction then caused the seal to wear away. Now I know very little…

    

    Last reply by ecotrubble, June 13

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12. 

    Samsung drum lifter

    June 9 by Jakesgaffe

    • 1 follower
    • 2 replies
    • 179 views

    Any advice on how to replace a Samsung washing machine drum lifter. You tube videos show different brands and quite simple to do, but suggested method isn't working. Any suggestions? Thank Mike

    

    Last reply by Whitegoodshelp (Andy), June 10
13. 

    Testing and replacing element in Bosh integrated washing machine - WIS24141GB

    June 7 by JoeB79

    • 1 follower
    • 1 reply
    • 142 views

    I have a Bosh integrated washing machine, WIS24141GB/54 which has decided to stick on the wash part of a heated cycle, for hours and hours on end (could go on forever maybe, but I got bored and aborted the cycle after 4 hours!). I’m pretty confident that it’s the element at fault, especially as Bosch have replaced the original part with a new one (according to their parts search). What I can’t find is, how do I access the element inside one of these integrated machines; is it via the front or the back panel? I’d rather not remove the front only to find it was the back. Part diagram *seems* to suggest it’s accessed from behind, but would anyone be …

    

    Last reply by Whitegoodshelp (Andy), June 9
14. 

    Samsung Quickdrive Noise

    February 24 by patz91

    • 2 followers
    • 18 replies
    • 475 views

    Hi there, Slightly odd one so hopefully someone can help! My 13 month old Samsung Quickdrive washing machine with Digital Inverter Motor has started making fairly loud noises when the drum is rotating very slowly (1 rotation = 20seconds). Just before the spin cycle, the drum rotates very slowly 3 times; anticlockwise, clockwise and anticlockwise; which is a normal feature. However, at this point there is a loud clunking/clanging sound from the very rear of the washer. This noise happens regardless of whether the washer is empty or has a light or heavy load. The drum appears to jerk slightly when starting to turn slowly. The clunk then occurs just …

    

    Last reply by Whitegoodshelp (Andy), June 8

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15. 

    JLWD1609 START BUTTON ISSUE

    June 6 by Ben S

    • 0 replies
    • 118 views

    Hi, we own a 5+ year old John Lewis JLWD1609 washer dryer that seems to have an intermitant fault. The door lock is working fine and registers and all other dials and buttons have appropriate responses except the START/PAUSE button This can be depressed and appropriate audible click is made but the following door lock click and cycle start do not happen..... Except when it does I can push the button a hundred times and nothing or once or twice and we are in business I've had an engineer look at it and he dismantled the front section and was satisfied that the buttons amd contact were intact and thought it maybe the machines board that's the issue …

    

    Last reply by Ben S, June 6
16. 

    Deedee

    June 5 by Deedee31

    • 0 replies
    • 120 views

    I have the motor and controller from a new well 2 week old wdx850130w bluetooth. it has 5 wires coming out two heavy grey 240v ac in, and 3 thin y b r forward reves and high speed one thinks but do i ground it to make it run or power and what voltage. want to use to power a drill. thanks dee

    

    Last reply by Deedee31, June 5
17. 

    Mr Keith O'Brien

    June 3 by Keith O'Brien

    • 1 follower
    • 1 reply
    • 153 views

    My conditioner is left behind after a wash. I have cleaned the tray and cleaned the head could it be the inlet valves?

    

    Last reply by Whitegoodshelp (Andy), June 5
18. 

    Error 17 Beko washing machine. Stuck on play

    June 5 by Limeyguk

    • 0 replies
    • 120 views

    Hi, I have a Beko wmi71641 A few days ago I tried to out on a wash but it wouldn’t start. pressing the play/pause button does nothing. i turned off the appliance and put the dial to the 12 o’clock position with the play/pause button pressed. I received the error code 17. the advice online is to do a few rinse cycles but I can’t reset the machine to start a new programme. the machine is still stuck on the flashing play icon. i have checked the filter and cleared a few coins and water. All clear now. would anyone know what the next steps would be for this problem thanks in advance

    

    Last reply by Limeyguk, June 5
19. 

    Mrs A Forrest

    June 2 by Millport

    • 1 follower
    • 1 reply
    • 174 views

    Samsung eco bubble 8.0kg water filling into fabric conditioner drawer after wash cycle

    

    Last reply by Whitegoodshelp (Andy), June 4
20. 

    Hotpoint Washer-Dryer Steam Condenser Hole

    May 25 by MikeTheRepairer

    • 1 follower
    • 1 reply
    • 154 views

    So I have a Hotpoint Washer-Dryer Machine. Worked fine for ages. Then it started playing up. Model Number: RG864SUK As I looked into it the Washing machine half works fine. The tumble dryer part is the issue. The condenser (semi-clear plastic) has produced a hole exactly above the pcb. The pcb isn't damaged but the hole in the condenser is an issue. I need to replace it. The genuine number on hotpots website is J00299675. Should my unit have a hole in, what could have caused this? Can I get away with replacing just the condenser unit? I can't purchase the part on the Hotpoint website. It says I have to call the fix helpline which I don't want to …

    

    Last reply by Whitegoodshelp (Andy), June 3
21. 

    LG front loader drainage

    May 28 by Paul2020

    • 1 follower
    • 1 reply
    • 140 views

    Hi all - I have a LG front loader - about 7 years old. It started giving the OE error indicating a problem with drainage. I checked the filter and drainage hose - both were ok. I manually drained the water and continued the cycle - no further problems. During the next load the same problem occurred. I rechecked the filter and drainage hose - again both were ok. So I removed the drainage pump and bench checked it - it seemed to work fine. I reinstalled the pump and for the next two loads had no problem, but on the third the same OE error occurred. Any thoughts on what the cause could be? What should I check next? Cheers Paul.

    

    Last reply by Whitegoodshelp (Andy), June 3
22. 

    Diarmuid Smith

    May 27 by Diarmuid Smith

    • 1 follower
    • 1 reply
    • 159 views

    My Beko washing m/c [WX842430B] wont start any cycle. It is remaining on Start/Pause flashing with the End cycle cursor flashing, no matter what cycle selected. Any ideas? DS.

    

    Last reply by Whitegoodshelp (Andy), June 3
23. 

    Mr allan

    June 2 by Allan meldrum

    • 1 follower
    • 1 reply
    • 139 views

    Model number FH4U2VCN4 when switching on machine, water comes out the drain filter ,I have cleaned filter etc but it still comes out

    

    Last reply by Whitegoodshelp (Andy), June 3
24. 

    Item lost in washing machine

    June 2 by Macca

    • 1 follower
    • 1 reply
    • 146 views

    Hi all! I have a WDL520 Aquarius washing machine, and I fear there may be a ring lost inside! At the bottom of the machine, I take the cover off, and there's a kind of circular red seal and I'm pretty sure the ring will be in there. Problem is, I don't know how it comes off! I can't twist if off and there's nowhere to put a screwdriver in. It also has a hand symbol with an arrow over it, so perhaps it's not even safe to open? Any help would be appreciated!

    

    Last reply by Whitegoodshelp (Andy), June 2
25. 

    Zanussi FS1295 door won’t open

    May 29 by Hells Bells

    • 1 follower
    • 1 reply
    • 150 views

    Hi there ive read the troubleshooting questions and can’t find an answer. I moved the machine from my mums garage to my house in the back of my car and have plumbed it in. It works on all cycles but I can’t open the door? Even when the door lock light goes off? any ideas please? thanks so much hells

    

    Last reply by Whitegoodshelp (Andy), June 1