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  1. Yesterday
  2. Problem with Indesit Innex BWD 71453

    It might be worth reading this and the related articles to put your mind at rest over whether you could be overloading it or give you confidence that you aren’t overloading washing machine
  3. Problem with Indesit Innex BWD 71453

    Can you see when it is on a wash cycle that the drum is turning, stopping then turning the other way? Have you tried it with less laundry in and does it still do it with a lighter load? If it is a 7kg drum you shouldn’t be able to overload it without making an effort. The average wash load is less than 5Kg. To overload it the laundry would have to be turning around in one big mass with no space for it to fall into when the drum revolves.
  4. Hi Andy. We never put so much load that you need to push with your knee It must be some kind of fault but they don't want to send the engineer claiming that it's overloading.
  5. Problem with Indesit Innex BWD 71453

    Hello Matt. The only way that could happen is if the drum isn’t revolving on wash and rinse so laundry is just sitting there and not getting soaked, or the laundry is packed so tight water can’t get through to the laundry in the centre. Alternatively maybe if there was some strange fault causing the level of water to be way too low
  6. Hi. We bought a new washing machine last month and shortly after the purchase we've started experiencing some problem. Namely, sometimes when "Mixed" washing cycle ends and we take the clothing out it's partially dry as if some spots weren't washed at all(see photo attached). I've contacted Indesit/Hotpoint customer service and was told that we may be overloading the drum and that can be the source of the issue. The thing is that the capacity of the drum is 7kg and they say that the limit is for wet clothing and when we put, lets say, 5kg (dry clothing) it's too much because it will exceed 7kg when gets wet. I've spoken to two different advisors and they claim the same. It's some rubbish for me. Any advice?
  7. If there was a coin or similar inside it might have got stuck in the pump. Try this article to drain the machine and check the pump and filter Washing Machine Won’t Drain Water
  8. HOOVER WDXOC 485A Washer Dryer

    What's it like with no laundry in? A suspended floor can cause vibration problems. Not sure about tiles and laminate. It's possible it's so rigid there's no flex in the flooring so all vibration is being transferred to the machine?
  9. Happens on every load when it goes into the big spin. On an 800 spin wash it's bearable. I've checked everything you've said and all checks out fine. One thing though the house I'm in was fitted with tiles, laminate on top then fitted with ceramic tiles again. Could this be the cause of the problem?
  10. When the door closes it should operate a door lock mechanism. Maybe something else got damaged or knocked out of line and the door latch is no longer operating the door lock mechanism or the door lock was also damaged.
  11. Beko WMX D847 digital display

    Apart from removing the connectors and checking for connection issues it's probably best to get an engineer. It could be a fault on the control panel or the LCD or even potentially a fault on the main pcb.
  12. Last week
  13. HOOVER WDXOC 485A Washer Dryer

    The way the washing machine is rocking from side to side it does appear as though it isn't totally level. Double check that it is level from side to side as well as front to back and that it can't be rocked even a small amount on the feet. If the drum weights are loose it tends to cause a knocking noise. It does look as if it could be an uneven load combined with the feet not been hundred percent level. Does it do this on every load no matter what is inside? Loads that are likely to cause this type of vibration are usually relatively small loads with a mix of one or two heavy items that soak up a lot of water and a lot of lighter items that don't soak up much water. These can make the load unbalanced. Examples of this might be a load of laundry with just one or two towels inside, or bath mats, or one hoody mixed in with lighter items. If it definitely isn't anything to do with any of this then it is very unusual if it is only a few months old.
  14. https://www.youtube.com/watch?v=ZUzciJWyk4U
  15. I have a HOOVER WDXOC 485A Washer Dryer which is vibrating when spinning like the below video. All travel bolts have been removed and machine level. Any ideas? I'm thinking that the bolts on the weight could be loose. Any suggestions? Machine is only a few months old
  16. Digital display on my Beko WMX D847 Washer has stopped working, machine working perfectly but for this. Only prob I have is changing temp & spin with no display. No instruction manual, can't download one as the model no is not where it should be. Any advice would be appreciated.
  17. My Kenmore front load washer started making a weird squeaky noise and i freaked out and ripped the door open mid cycle right after the water was draining and it was spinning. I bought the plastic piece that snapped and replaced it but it won’t start. Please tell me what to do I’m so devistated i can give you any information you need. It won’t even add water or start the cycle
  18. Pump belt slips

    Sorry Dan, I don't repair those types of washing machine, only the front loaders. The only thing I can suggest is to make sure the pump isn't too stiff due to a fault or a blockage.
  19. LG F1256QD Power loss

    Sorry for the late reply. I would never gamble £120 unless I knew the power supply was at fault. Have you found out anything further?
  20. Washer has to be Tipped Back to run

    Is there a microswitch on the lid that needs to be operated before the washing machine will run? I can imagine a theoretical circumstance where the washing machine wasn't level and was twisting causing the lid to not properly operate the microswitch and tipping it back corrected this issue. However, that is quite a longshot.
  21. Samsung 4E error

    Sorry for late reply. According to my information the error 4E on the Samsung washing machine is a water supply error. It says that if no change in water level is detected inside two minutes when on fill by the pressure switch then it will trigger this error. So basically it is waiting for water to be sensed inside the washing machine, which is what the pressure system does. So generally speaking I would expect no water to be going into the washing machine. If water is going into the washing machine, but it is still triggering this error then the first thing I would check is that the water isn't running straight down the drain which can happen under certain circumstances (siphoning). If there was a blockage at the bottom of the pressure chamber then this would also prevent the pressure switch from switching on. In this last scenario you should expect to see water filling up inside the drum, getting higher and higher until it over fills. All of the scenarios I mention are covered in the following articles - If no water is going into the machine at all check Washing machine won’t fill with water If water is going into the washing machine but doesn't seem to rise very high in the drum check this article - Washing machine fills and drains at same time If water is going into the washing machine but the drum doesn't start turning and the level just seems to get higher check these articles - How a washing machine controls water levels Faults on pressure system How to clear a blocked pressure system
  22. This is exactly what I thought when he said that. I've always made sure to leave some space in the drum for the clothes to move around. I was quite surprised when he said that space didn't matter. I just didn't buy his suggestions at all. If the machine can't cope a few days of washing from one person, how can it serve for example a family of four everyday? I just really got the impression that he was attempting the blame me for the intermittent tripping. It was almost as if he expected me to weigh each item of clothing before loading the drum. The video I showed him was just after the machine had finished its 60c Cottons wash. I had not touched the door and simply turned the control dial to the off position before pointing it to the Spin programme. I reduced the rpm, turned off Aqua Wash and pressed start. It was only on the third press that the machine decided to start the programme. If it really was the door, it would never had started. It just seemed as if the engineer was making stuff up as he went along to avoid the idea that the machine itself could be faulty. I was very lucky that it tripped in front of him. I am certain that had it not tripped, he would have declared the machine fault-free and would have suggested that the intermittent trips were being caused by laundry loads that were too heavy for the machine to cope with - ie a user-generated problem. Before I finally received the engineers report the next day, I couldn't stop thinking that he was going to suggest that the motor fault was caused by incorrect usage or something similar. I was relieved when I finally got the report and it simply had "motor fault" down in the description. I don't know what I would have done had it not tripped while he was there. With no evidence, it would have been hard to prove I had a problem. I read the article you've linked me to last year and ever since then I've taken care to load my machine correctly and have used a hand's width / three quarters full as a general rule of thumb. And that rule has served me well - even with this faulty Bosch I have it has never refused to spin a laundry load (when it isn't tripping). The LG DirectDrive Titan I had also had an 8kg drum. I just re-adjusted and did fewer bigger laundry loads. I had no problems with the machine refusing to spin, so I hope things will be ok with new Bosch. Even with a 7kg machine, I only use my machine 2-3 times a week just to let the laundry pile up a bit for the bigger drum. My original Bosch Exxcel that I had for almost 8 years only had a 5kg drum so going to an 8kg drum was really noticable. One thing I have noticed with modern Bosch machines is how small the porthole is. The one on this faulty Bosch is only 30cm wide. Not only does it makes the drum capacity look smaller, but it also makes taking laundry out a bit harder.
  23. Bosch WAN24100GB tripping mains on spin

    If there is no space in the drum the laundry will just turn around in one big lump and have nowhere to fall and agitate when the drum revolves. That will impact wash efficiency and can even trap detergent in folds of the laundry. Having said that, some items of laundry will shrink when wet which can create some space. A heavy load should not trip the rcd. If it did, it should do it on the wash cycle. The heaviest strain on the motor is when the drum is full of water and it's trying to turn the drum on wash and rinse. Once on spin it's no where near as much strain as all the water has gone out and it's just turning wet laundry. At this stage the drum is much lighter than during the wash and rinse. Joggers should not be too heavy for a 7 Kg drum. However, heavy joggers mixed in with lighter items could cause the load to be unbalanced, but that should only result in the washing machine not spinning due to the out of balance detection - as described here Washing machine won’t spin just one item or very small load That's ridiculous. If you hadn't shut the door properly you would have had to shut it properly before the start button worked. Wow that was lucky that it finally did it whilst he was there. I hope you do a lot of washing though, these big drums are only economical if you fill them and therefore do less wash loads than before. If you struggle to put full loads in they work out more expensive to run and can refuse to spin some loads (as described in my article Washing machine won’t spin just one item or very small load). However, they can be useful for large bulky items like bedding. Just try to wash less often with more laundry inside.
  24. Hello Andy. Thanks for the suggestion; I think I'll just have to further reduce the amount of powder I use. Anyway, I had a Bosch engineer look at the machine (for the second time) last Wednesday. I told him about the intermittent tripping during the spin phase and the problems I was having with needing to press the start button a different number of times just to get a programme started. The engineer began by asking me about what (laundry) I typically load the machine with. I told him I typically load the machine with a couple of joggers, 3-4 cotton sweatshirts, and a couple of t-shirts. I explained that I typically fill the drum three quarters full, leaving about a hand's width of space. He immediately shook his head and told me that leaving space doesn't matter and what is important is the type of clothes I put into the machine. He told me these new Bosch machines were sensitive to heavy load types and said that the laundry load I described to him was not appropiate for the 7kg drum on my machine. He focussed on the two pairs of joggers I mentioned, telling me that they were too heavy for the drum. I got the impression he was trying to suggest that the laundry load I described was causing the machine to trip the RCD. I found all this strange as I had described the same laundry load to the first Bosch engineer (when he asked the same question) and he told me it sounded ok. I showed him the footage of the start button fault -only for him to dismiss it. He told me it was because I had not the closed the door properly so the machine wasn't registering the door had been shut. I also found this strange because in the video footage I showed him I had not touched the door (it was firmly shut), yet the machine began its programme on the third button press. It was a completely different explanation to the "double confirmation feature" explanation that the first Bosch engineer gave me. Once again, he got the the meter box and plugged the machine into it. He used a torch to check how it had been installed. He asked me for one heavy clothing item to test the machine, so i gave him a thick jumper. He put the machine on the 30 minute Super Quick cycle with the thick jumper inside. We watched the machine gradually work through the cycle. During this time, he returned to the laundry load I described to him, focussing on the weight of two pairs of wet joggers and suggesting I only load the machine with "light laundry".I really got the feeling that he was moving towards placing the blame on me. By this time, the Super Quick cycle was at around 17 minutes and nothing had happened. And just when I began to think he was going to - once again - declare the machine fault-free, it tripped the RCD as it was moving into its rinse spin. I felt relieved as up until this point I had absolutely no proof of the tripping. I asked him what the problem was and he said it was a "motor fault". He was about open the machine up to repair the problem when I told him that I just wanted the fault verified (this is what John Lewis advised me to do). He was a bit surprised that I didn't want it fixed and so he just left machine and told me that a motor fault had been identified. I asked how could such a major component fail this early, and he said it may have been knocked around in transit. So he left and I got the engineer's report from Bosch the next day. And it puts the tripping down to a motor fault with the machine. I've since contacted John Lewis and rejected the machine as faulty. They've agreed to uplift it. I've decided to exchange it for a last-generation Bosch Series 6 VarioPerfect 8kg washing machine (I've had to put £40 on top to cover the increased price). Hopefully, being a last generation - presumably final revision - machine will mean manufacturing and design faults are less likely. The Bosch engineer told me that the machine I had likely only came off the production line in late November 2017, so perhaps there still some issues that the need to be eliminated in future revisions. Got the uplift and delivery all booked for later this week; once again, I just have to hope it all goes well.
  25. Hi, I purchased new belts for my washer (Maytag A612) to replace the transmission belt who was slipping. The transmission belt is now OK but the pump belt is now slipping. I tried to slide the pump to the maximum adjustment but it still slip. Do you know what's the problem. I can reinstall the old one but I would prefer to use the new one. Thanks.
  26. Hi Yesterday the washing machine was on and while washing I heard a metal noise, sounded like there was a coin or something inside. I stoped pulled everything out and checked, but I didn’t find anything. Continued my washing and I heard the machine stopping shortly after I restart the circle. All the lights were flashing, the door is locked and there is water inside. I tried to turned On and Off, used the option to remove the water..... nothing works. Can you please help me. Hope to hear from you soon. Many thanks Luciana
  27. Earlier
  28. Beko washer/dryer WDR 7543121W does not dry

    Yes the element in the drum is only for wash. Just replacing parts and hoping it will fix the fault can be very expensive and time wasting. I have a specific article on this fault here - Washer dryer not heating on dry cycle but it may be cheaper in the long run to get an engineer in unless you can definitely identify the fault including ruling out possible causes of the fault. For example a TOC or stat could be the cause of the heating element not working, but that could be simply because the part has gone faulty - or another issue such as a blockage or fan failure could have caused it to overheat and blow.
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