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JLWM1417 drum not rotating in wash


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Hello, I have a John Lewis 1417 machine that started to make a strange noise and then the drum stopped.  The machine still 'works' in that I can select a programme it can fill and empty etc, it's just that when it gets to the bit where it actually needs to rotate to wash, it just doesn't.  The drum is rotating if I push it round and it

I have done some research and think perhaps it is the carbon brushes.  I have taken the back off, remove the electrics and the 2 front motor bolts but cannot move the motor at all.  All the videos I have watched seem to show a little pull and the motor is removed so I must be missing something!  The machine isn't that old, can't be more than 5 years.  Can anyone help?  From what I've read the motor should pull out by removing the front 2 bolts but it's just stuck and I'm wondering if there's something else I need to do.  I have tried to lever it with a screw driver  but am getting nowhere.  

I would be really grateful for any help/ideas about what it might be.  

Thanks in advance

Foxy

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  • Root Admin

Thanks for the update. Hopefully you've removed the brushes and had a look at them before ordering new ones? If they need replacing it should be obvious just by looking at them. This article describes what to look for when checking if you need to fit new carbon brushes on a washing machine

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Thanks Andy for your reply.  Just an update in the hope this thread helps someone else.

Fitted new carbon brushes, I went for a generic part so it was cheap and if it didn't work I hadn't spent much (only cost £12).  I'm pleased to say that the machine is now working again.  Obviously not sure how long it will last but it's working!

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  • Root Admin

Thanks for the update. That's good. If the washing machine is relatively old that's fine, but unless something has changed that I'm aware of, non-genuine carbon brushes tend to wear out fast, and cause a big build up of carbon dust. They tend to be very much softer and less compact than genuine carbon brushes. This can shorten the life of a motor drastically. If used heavily, I'd consider getting genuine brushes now you know what the issue was.

Need a repair or spare parts? 

Book a Repair | Buy appliance spares (Cheapest prices guaranteed)

Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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