UK Washing Machine Repair Questions
This is the only forum open to washing machine repair questions! I don't always have time to answer questions quickly myself but I will try to answer when I can. Hopefully users can help each other..
Before asking a question :
Most faults already have help published here - Troubleshooting common washing machine faults
Priority will be given to members who acknowledge they've already tried the advice in the above link.
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2,020 topics in this forum
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Hi, I wanted to clean the pump filter, however when I unscrewed the lock, it did not open the hole and there was some other part still in the way. Please look at the image cause it's hard to explain: How do I remove this white part inside? And moreover why is there no pipe for draining the water on the left of it even though there is clearly a place for it? My washing machine is Bosch Maxx 5. Thanks
Last reply by Whitegoodshelp (Andy), -
Hi my Indesit washing machine won’t work on the separate extra spin cycle. The minutes show but the machine just slowly moves but doesn’t go into full spin mode. I’ve cleaned the filter
Last reply by Louisa, -
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- 1 reply
- 503 views
hi, i have a logik L814wm16 washing machine displaying error code e21 (drain pump error), I have cleaned the filter, removed and cleaned the pump, removed and cleaned the sump hose, removed and cleaned the pressure bottle and hose but the problem persists - the pump is definitely working - its spinning. I know that there's no water in the machine and yet it's stilling trying to pump out. I have replaced the water sensor switch. Is there likely to be a drain sensor anywhere? When the pump isn't connected I get error e12 (overfill error). I'm about to give up and buy a new one....but... thanks for any guidance. jack
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 201 views
Hi there, I have a Hotpoint Aquarius WF321. On spin it is very loud, a rattling noise as if a piece of metal is stuck inside. When the drum is rotated manually by hand it sounds relatively smooth, no harsh grinding, more like fine sandpaper being pushed on wooden surface. The machine is 11 years old. In Curry’s, they suggested the brushes gone. But, the bearing may also be on the way out? Any more opinions are welcome. Wondering if I should replace machine or go for brushes replacement. thanks, David
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 0 replies
- 147 views
A lot of people seem concerned that their washing machine doesn't look like it has enough water in the drum during wash. Many people will be used to hold the washing machines where you could always see water inside the drum, especially on the rinses. I've just written an article on this very subject looking at how much water a washing machine should take in and whether or not you should see water inside the drum when it's washing - Is my washing machine taking in enough water?
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 181 views
Hey everyone! I'm unsure if this problem is listed already on one of the topics, but i could not find anything exactly like our problems with our Bosch Washing Machine. As per moment, the machine works, it washes, drains, spins, even dries, but it's not able to finish a Programme. Let's say i want a Mixed Load to get done. It says it is gonna take a 50 min cycle. So it washes, but as soon as it's done with that, and it should start the Rinse, it stops. When this happens we have to turn off the machine, because it doesn't let us push any buttons, turn it to Rinse. Rinse starts, but as it finishes, and should start Spinning, it stops. Turn off, turn on Spin, it …
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 171 views
The drive belt in my Hotpoint “WMBF-944 washing machine disintegrated while operating. The flailing bits of belt broke all of the wires going to the heater element. While attempting to repair the broken wires I noted there seemed to be an unused earth spade on the (3-phase induction) motor casing. The wiring loom has only a single green-yellow earth wire and this is connected to the earth terminal of the heater element. There is NO other earth wire in the loom or anywhere else for attaching to the motor casing earth spade. However, the wiring loom contains two brown wires – one of which is attached to the heater element. The second brown wire was broken and has a fem…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 8 replies
- 353 views
Miele W844 washing machine. The cycle finish fine but the pump runs on and does not stop. You can open the door and then it stops The drum is empty and water is pumped out fine. Checked the filter and all is clear and the pump impellor is fine This machine uses a pressure transducer to measure the water level - tried disconnecting the tube to this and the pump still runs on. Are there any other sensors that will keep the pump running at the end of the cycle? Thanks
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 215 views
Hi , on a spin at the end of wash the washing machine sounded louder than usual and gave off a slight smell of burning. Upon investigation it appears 1 of the carbon brushes has melted slightly the plastic surround. The brush has plenty of life left in it (length) so unsure why it has generated so much heat and melted some of the housing. I have checked the part of the motor it connects to and no obvious issues / reasons why it should have happened? Is it worth replacing the brushes or will the same happen again? please note the unit is only about 1 year old but had stood unused for around 8 month then this occurred on the 2nd cycle following the gap in use . Yo…
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 2 replies
- 251 views
Hi, I have checked the COMMON FAULTS document and don't find my fault there. I've had my Zanussi WDJ1294 for a long time. For a while it would sometimes not start a program when I clicked to the start point, but if i just went around the dial to the same point again, it would start - the click, then the water would start flowing in. But now it doesn't, no matter how many times I go around. The red light is on, but no click on any program. The child lock is not on. Any ideas you may have would be greatly appreciated, Thanks Chris
Last reply by Chris Wesley, -
- 1 follower
- 2 replies
- 224 views
I purchased a Hotpoint HV7L1451p front loader in 2017 as a replacement on my insurance for a previous Hotpoint. It has been making loud noises during wash and spin cycles and stopped spinning. Upon inspection. The belt detached (now attached) and there was a lot of brown deposits of rust on the drum, back detachable panel and the floor under the machine. If this is the bearings. Is it worth repairing? I dont know if its a sealed drum or not. I move the drum by hand and it makes a knocking noise and does not feel steady in motion. There was white spiral chippings after the last wash. Possibly due to friction from the drum? Advice please. I appreciate it.
Last reply by Barry, -
- 1 follower
- 1 reply
- 194 views
Hi, can anyone tell me what the running water sound behind my 7 months year old washing machine could be. No water, just the sound. Bosch unwilling to come out! Thanks
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 3 replies
- 235 views
6 year old washing machine started to trip circuit breaker when i turn it on (this happens immediately when i move switch form off position) I checked wall plug, cable, mains filter everything was fine. Eventually i found that if pressure switch is disconnected washing machine works. So if i disconnect pressure switch machine will turn on and work (it will have problems, for example not know when to stop pumping out water) So is this part at fault, how could it cause washing machine to trip breaker?
Last reply by Whitegoodshelp (Andy), -
Ralph Pike
by DIY@73- 2 followers
- 5 replies
- 243 views
Hi folks, I have read through this site so I apologise if this is answered somewhere and I have missed it. I have a Hoover DYN7164D1X. I am used to seeing error codes and my problem is not an error code issue. Instead of showing the selected programme/ temp/ etc, my display flashes a seemingly random (but consistent) set of lights, and two option buttons illuminate as well. I have slam door reset and this sometimes results in the normal display alternating with the random one. In the few seconds the normal data is displayed you can hear the machine trying to work (solenoid fill click) but then it stops when the random display shows. From what I have…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 163 views
Good evening not sure if this is the right place for this, but I would really appreciate some help. The house we moved into had an integrated CDA washing machine that stopped working after a fuse shorted. After being stood up by a couple of local engineers, we decided to go with British Gas and an engineer came round and told us the issue was the PCB. That was over 3 weeks ago and since then they've cancelled two appointments at the last minute and not turned up to a third after my partner had taken the day off work to meet them. Their excuse is that they've ordered the part but it isn't in stock. We've looked the part up on espares etc and it says its been…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 4 replies
- 5.6k views
Hi I need help, I have a Hotpoint WMXTF842 washing machine which is about 4 months out of warranty. It clicks when spinning slowly then goes quiet on full spin. The noise can be re-created by rocking the drum laterally. I replaced the shocks with no cure. It only has 2 shocks and 2 springs. I have had Hotpoint machines for over 25 years and never encountered this. Any ideas anyone?
Last reply by Pottsy, -
- 1 follower
- 3 replies
- 998 views
hi, I've got a CANDY GRAND O'VITA (GVS 128D3-80), its the smart touch one that isn't so smart, its 18 months old and now the start/stop button isn't working, its the button that is touch sensitive. The others are working along that strip but not this, which is annoying as I can't turn it on. I've taken the front off and the button is connected to a strip tape board, its not the main pcb, just a strip of tape with wires that then plug into the left of the pcb. Is there a simple fix for this? is it a common fault? I spoke to candy but they were about as much use as a chocolate tea pot and want me to remortgage my house to get them out. I did try and get around it by using t…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 186 views
Hi iv taken my washing machine apart to replace the bearings. Iv dismantled the tub to find the spider arm is broken. I'm struggling to find the part and I'm wondering if anyone knows if any other washing machine parts will be compatible with mine? It a Panasonic na-140vx3 10kg thanks in advance
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 1 reply
- 190 views
Hello! Have a Bush washing machine that doesn't want to to drain in the process of a selected wash cycle. However...when the dial is turned to the just "drain" option, it will happily do so. To me this implies that the filter is clear and drain pump works fine Could it be the PCB? Grateful for your thoughts in advance. Cheers
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 9 replies
- 1.6k views
Hi. Thanks for looking at this and for any advice...... Basically I tried, unsuccessfully to replace the heater element on my Hotpoint WMFUG842G. Somehow (me banging it) the seal has been pushed inside the drum and there is no way now for me to remove the heater. I've tried my hardest to pull it out with no success. While trying to lever it out with pliers I managed to chip the actual plastic of the drum that the seal fits into so am now worried that if I do manage to remove and replace the heater it may leak. I accept that I may have to pay someone to repair it (if it's possible to repair) but don't want to pay someone to tell me it's a write off. …
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 8 replies
- 340 views
Hi, I have just had a new washing machine installed by the engineers. Some of my clothes are coming out with tiny circular stains only a few millimetres in size. The stains are black or very dark blue like ink. One Tshirt came out with 2 of the stains right next to each other. Another Tshirt only had one stain. I have washed other items that have had no stains. Any advice you could give me would be greatly appreciated. Thanks
Last reply by RayS, -
- 1 follower
- 2 replies
- 244 views
I have a Bosch wvg30461gb. It locks but doesn’t start. There is no beeping or any drum or pump action after door locks. I can’t hear any relays in action either after the door locks. I’ve checked the pump and it’s not blocked and isn’t open circuit. Would I be right in assuming a pcb is at fault
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 7 replies
- 369 views
Miele WT2680 Hi, the TOC for the dryer goes open circuit about once a month. I have replaced the temperature limiter for a new one but it still happens. Have Miele increased the temperature rating of this component. Thank you for any help.
Last reply by Whitegoodshelp (Andy), -
- 2 followers
- 1 reply
- 205 views
Hello all, Aqualisa AQGMD129UK motor not turning; no fault codes reported by the appliance, pump-out of water works fine (although I have subsequently found that the mini water inlet value stock-cock is bust, but that's for a different day!) Followed the guidance on this forum, belt appears to be like new and has a fair bit of tension, removed the motor to check whether the brushes are worn, but it would appear that this model has a brushless motor (i.e. no obvious place for carbon brushes to be removed / inserted, no black carbon deposits). The motor itself is part number 2165143OH. Interestingly, when running the appliance on a 'fast wash', it appears to…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 212 views
My Beko washing machine soap drawer overflows with suds when I was at 60 Degrees or more ... it doesnt do it at lower temps only 60 and above ... the suds flow out of it really fast down the front of the drawer and soak the floor every single time and it has already damaged the vinyl flooring ... can you help me understand why this is happening please ... thank you
Last reply by Whitegoodshelp (Andy),
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