UK Washing Machine Repair Questions
This is the only forum open to washing machine repair questions! I don't always have time to answer questions quickly myself but I will try to answer when I can. Hopefully users can help each other..
Before asking a question :
Most faults already have help published here - Troubleshooting common washing machine faults
Priority will be given to members who acknowledge they've already tried the advice in the above link.
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2,221 topics in this forum
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So I was moving the washing machine and this part just came flying off. I'm not actually sure whether it came from the machine but I would really really appreciate it if anyone could tell me what it is. Just in case it's important. It's cylindrical with a typical hexagonal pattern kind of like a basic football. Thanks ahead of time.
Last reply by Whitegoodshelp (Andy), -
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- 3 replies
- 523 views
My Beko washing machine is showing the A Class 40* cycle on the screen. It shows the 1200 spin and the 40 degrees temperature on the screen but the 2hr 38 minute cycle is flashing along with the play icon. When I press start it says END then returns to flashing the 2:38. I have tried cancelling it and nothing happens, I have turned the dial to a different cycle but it still shows a flashing 2:38 and a play button but nothing else. Ive also tried resetting it and following a diagnostic video but it shows what I think is an error code 04 17 , then the display lights up and I’ve pressed the start button to continue the diagnostic but it doesn’t do anything. …
Last reply by Whitegoodshelp (Andy), -
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- 5 replies
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I've looked at your common faults document, as well as everything I can find online to answer this question. I returned home to discover the wash/dry had stopped, it was stuck on about 58 minutes drying left. I turned to zero, waited for the door to unlock, and removed the laundry. I didn't think too much more of it. I loaded the machine for another wash tonight, turned the knob - and it just shows the LCD timer bar, nothing else. No buttons seem to do anything. I've tried all the online solution suggestions I can find including turning to 1 o'clock and holding power, turning to 6 o'clock and holding timer, then to 7 o'clock and holding timer (doing th…
Last reply by Lor, -
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- 4 replies
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I have this washing machine from Hisense for over a year now and have been using it with no problems at all. Last day I wanted to use the machine. As usual I did what I do, but this time when I pressed the power button to turn it, something blew up inside it and electricity was cut off from the whole house. I restored electricity and tried to turn on the machine again but no hope. So I opened the machine and was able to determine that fuses has blown up in the main control board. I can purchase the board and replace the damaged one, but before I do that I suspect that another problem could be causing the issue and therefore may damage the new board, so I am looking f…
Last reply by Whitegoodshelp (Andy), -
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Hi lads, I've a bosch advantixx washer dryer that is freezing only when drying. It happens after the drain pump runs during the cycle. I thought it might be the pump which I've replaced but no joy. It happens more often than not but works occasionally. Any ideas?
Last reply by colinmc22, -
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- 8 replies
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Miele inner drum is rubbing on door seal seems to be getting worse. No play sideways or back to front on inner and outer drum. Inner drum looks to be slightly proud of outer drum. I suspect its still a bearing issue anyone else had this problem?
Last reply by Dadla_US, -
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- 1 reply
- 417 views
Hello, I recently reinstalled our washing machine as we had to temporarily remove it to get new floors done. However, now when a program is selected the display jumps between random programs and can land on the incorrect one (for instance, when selecting drain it will choose 29' wash). Here is a quick video I took of it: https://youtu.be/x8K-bdP88cc I understand that it is either an issue with the selector switch or front panel pcb module, both of which I can buy as genuine spare parts online and they also seem fairly straight forward to fit. However, they are both fairly pricey and I was hoping whether anyone had any knowledge they could share on which one i…
Last reply by speakermunkey, -
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Hello everyone, New member here. I have a problem with my Bosch washing machine. I live in France and bought it here. I've searched through the help guides on here but can't find anything to help me. The display stopped working a few weeks ago and after some searching online I came to the conclusion that it was one of the pcb's. I have installed the new correct pcb (which has partially worked) but is now giving me the error code in the picture attached. I've searched all over the net ( in French and English) to find what this error code means. Has anyone got any idea? Any help would be appreciated. Thanks.
Last reply by Butch, -
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Hi, I have checked the other forum in case this was mentioned but couldn't find anything, or anything within this relating to E8 error. Machine is 6 years old and used at least 4 times a week. Is it worth repairing if indeed it's even possible? Many thanks.
Last reply by Justina, -
I have tried all suggestions but cannot clear the screen. A few days ago this machine blew the power on a spin cycle and when the power was restored the display now permanently shows all lights illuminated and no sequence will clear it. Any ideas ?
Last reply by Whitegoodshelp (Andy), -
I have just got a beko WTIK76121 and after the first use i noticed the liquid detergent drawer at the end of the cycle was full of water The washing machine liquid detergent draw isn't siphoning the water off and at the end its full of fresh water. So the liquid detergent is going but then full of water! I called beko and they said it sounded like the water pressure is to high so I changed that and i now know that is not the problem as it has made no difference. Could the problem be possibly the angle of the machine? Does it need to come down slightly at the front so its at the right angle to help the siphoning start?? Please help as surely this …
Last reply by Whitegoodshelp (Andy), -
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- 6 replies
- 524 views
I have a year old beko washing machine (WTB820E1W). It runs the cycle normally and spins at the end but the clothes come out wetter than they should. If I then do an extra spin and drain cycle the clothes come out as they should. Why is this happening? I've checked the filter, hoses and even cleared the drain pump but still no change. Please help! Very frustrating!
Last reply by Amyr1600, -
- 1 follower
- 1 reply
- 334 views
Hello everyone! I have a logik L814WMB17 washing machine that is about 2 and a half years old. My wife informed me early afternoon yesterday she heard a rattling from it so I investigated and believed something to be in between the drum, took off the sump hose underneath and attempted to taunt it out however I could never even catch a glimpse of what it was. It then hit me that as everytime I move the drum it rattles and is louder when one particular paddle comes round. If it was in between the drum then it would sit on the bottom and not move everytime the drum is moved. I don’t seem to be able to work out how the paddles remove on this machine and can find absolutely no…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 5 replies
- 406 views
Hi everyone, Our washing machine is making a scrapping noise. I managed to record it. Here is the video with sound: https://drive.google.com/file/d/1-2R-8WgAva9g14VQY9HiJMi4QVS9BLqk/view?usp=sharing What is weird to me, is that it's making the sound even when the drum is not turning, at 12 seconds into the video. I am wondering if I found the right guide - https://www.youtube.com/watch?v=YNfuu2MCSpY. Do you think this is the real problem? Thanks in advance! -ValeV
Last reply by Whitegoodshelp (Andy), -
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Hotpoint HV7L130 Noise started all of a sudden when loaded during wash. Opened it op and moved the tub around slowly by hand. Tub wasn't knocking against anything, weights were tight, shocks seemed OK. The noise seemed to come from the tub itself and knocked at a certain point during every rotation. Any ideas? Thanks
Last reply by Mleet, -
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Hello. I'm wondering if anyone can help please. I have an LG direct drive (Inverter) machine, approx two years old. When filling the machine, the fill stops and starts half a dozen times before continuously filling to the correct fill amount. My question is, why does the fill stop and start? It fills for a second or two then stops, then the same again and so on until filling as normal. It has done this since new. I don't think this is normal but any help appreciated. Thanks, Mike
Last reply by Whitegoodshelp (Andy), -
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Hello, My washing machine door is broke(hell when i have 2 messy kids) i am having trouble locating a spare part that is the exact model as mine. I was wondering if maybe other models would be compatible to mine. I've found a door on ebay but its for the SW2021B model. would really appreciate some advice!!!! urgent need. Its only the door i actually need. Thanks nicole
Last reply by nicam49, -
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- 235 views
I have just purchased the above (used) model which the seller said needed the drum bearing/s replacing. I noticed when I split the drum housing that the inner stainless rim where the 5x water jets and stem inlet is, was caked in gunge. I removed the trim, and it was just one huge mess. On cleaning it (never done one before), i noticed that where the pipe comes in (steam), there was a "tee" connection just inside the drum housing, with the left hand side going into the small steam jet injector (multi-hole), but the right hand side of the "tee" is just open with just the bare barb of the plastic "tee" and not even any pipe attached. There is obviously something missing here…
Last reply by Downunder, -
- 1 follower
- 1 reply
- 488 views
Hi I have a washing machine which is 4 years old and still covered for parts but will have to pay labour £119 for a Hotpoint engineer. The washing machine works fine but flashes and beeps with an error message saying "CYCLE NO CHANGE (i)" around half a dozen time through the wash cycle. Nothing appears to stop but I think something may be on the way out ? I have tried to reset the machine to see if the cures the problem but not really sure whether I manage to reset it. I cannot find what this means anywhere. Does anyone know what this error means ? I tried asking Hotpoint but they don't seem to be able to help so it looks like only one of …
Last reply by Whitegoodshelp (Andy), -
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- 2 replies
- 374 views
Last posted about this at start of year, it does work as a machine just not sure how long the issue has been around for, it may of been years as I normally just set it and wait. No issues with heating water or anything but if I set machine to option 1 it starts and then after a few minutes goes to the end of option 4 which is just before rinse cycle which is 5, it runs for a hour then when "rinse" cycle starts I don't think its actually on rinse as it almost instantly goes to next to the main rinse and if at this point I open machine (after putting dial to end of cycle) the machine is so hot theres boiling hot steam coming off and the water is scalding hot. Its …
Last reply by sontafix, -
- 1 follower
- 2 replies
- 602 views
Hello, I have a Hoover HBWD 8514TAHC washer dryer which has been stuck before the final spin for some time today. I've noticed a noise coming from it which I hadn't heard before. Having taken off the back panel to listen more closely, it seems to be coming from the motor, and it does it when I manually move the drum whilst the machine is switched off too. Can anybody advise on what the sound is, and whether or not this is repairable? Here's a video on Dropbox: https://www.dropbox.com/s/iqa8irsfl95lezx/VID_20201011_140535.mp4?dl=0 Thanks, Tom
Last reply by tom90, -
- 1 follower
- 4 replies
- 513 views
Hi. I have problem with my samsung washing machine model WF70F5E5U4W. Somethimes not reaching full speed on spin cycle and drops from 9 min to 1 min. When I enter in test mod and run SPN it reach 1400 rpm an than throw 3e2 code. Somethimes SPN test run normal without error. Main PCB changed Motor changed (BLDC) Please help. Tnx.
Last reply by Whitegoodshelp (Andy), -
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- 4 replies
- 535 views
Basically I have a Hotpoint First Edition 1000 model num WM52, it's like Triggers brush off only fools and horses, over the years I have collected many spare parts from other peoples washer of the same model and have repaired it with such. It gave up the ghost the other day and when I inspected it I found the motor would not turn, on further inspection it was the bearing in the brush end, as the spare motors that I had did not have the same connector on them I decided to dismantle the motor, but silly me I did not make a note of the pin outs in the connection socket. the pins in the connector are all in a line and NOT one set on top of the other, Looking from the pin side…
Last reply by nicam49, -
Hi to all, I've had a look at the Troubleshooting page but could not find a section which relates to this problem. We've had this machine for 17 years now and although the body is rusting underneath the soap drawer, it still worked smoothly until a couple of days ago when any program used simply goes to the rinse program. We usually use either the 30 or 40 Cotton program with the Quick wash button and the Reduce Ironing buttons. Both the 30 and 40 degree programs take around 53 to 59 minutes. A couple of days ago any program be it from the Cottons section, delicates etc. simple shows 20 minutes on the display and the machine performs a rinse cycle. I checke…
Last reply by Whitegoodshelp (Andy), -
- 1 follower
- 1 reply
- 408 views
Hi all. Iv just bought a 2nd hand hotpoint wmfug742g it all worked fine when I picked it up. Got it home plugged it in and the key lock will not come off. I hold the button down for 3 seconds and it counts down from 3 but the key lock will not come off. I have tried unplugging it for 10..15mins and trying again but the key lick won't come off. Won't even switch off with the power button. Any help and advice would be much appreciate thank you
Last reply by Whitegoodshelp (Andy),
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