Beko WY124PT44MW

[RicardoB]

Hello! 

Long time lurker here with a query.

 

I have a 30 month old Beko WY124PT44MW. I've noticed that between actions on a cycle, wash/rinse/spin, it'll drain for less than a second then take in water for less than a second.  It does this several times then it seems to remember what it's supposed to be doing!

 

There's no issue with it completing the wash programme though it always adds time on at the rinse stage which I know it'll do if it thinks it needs it.

 

I replaced the pump a few months ago, which was a PITA as this machine has no kick plate. However the hose connections on the new pump didn't match the old but I got all connected. Only noticeable difference is a slight kink where the sump hose connects to the pump.  Would this trigger a sensor causing the strange behaviour between programne tasks?

 

Cheers.

[Whitegoodshelp (Andy)]

Hello Ricardo. When you say it drains for less than a second, do you definitely hear the water pump being energised? There are faults where the water can siphon down the drain hose and slowly drain away, which causes the washing machine to have to keep topping up with water during the wash or rinse cycle. But if you can definitely hear the pump suddenly starting up and then turning off all a 2nd or so, then that's something quite different.

Overheating can cause the pump to energise during the wash cycle, and cold water to enter the washing machine. Once overheating has been detected, though, a washing machine should enter this cycle for several minutes in an attempt to cool down the hot water.

So again, it may not be anything like that. But apart from siphoning water (caused by the drain hose not being connected properly) or overheating, it's an unusual fault.

 

[RicardoB]

Hi Andy, thanks for the reply.

 

Yes, the pump definitely kicks in. It's a bit weird.  As far as overheating is concerned I don't think it's that as I would feel it when touching the door.  I've noticed the new pump is noisy compared to the old, (before it failed).

 

I've searched high and low on how to reset the machine with no joy. Seems the model is quite rare. Any generic reset advice for a Beko doesn't work. 

 

Next time it's on I'll get a video up.

 

Cheers.

[Whitegoodshelp (Andy)]

23 hours ago, RicardoB said:

 

I replaced the pump a few months ago, which was a PITA as this machine has no kick plate. However the hose connections on the new pump didn't match the old but I got all connected. Only noticeable difference is a slight kink where the sump hose connects to the pump.  Would this trigger a sensor causing the strange behaviour between programne tasks?

Does the drain hose connect to the u-bend under the sink, or into a standpipe? Also, if the pump is now closer to the sump hose, and it kinks up, this could be exaggerated when full of laundry and water and the outer drum drops lower. This can cause the sump hose to collapse and cause draining problems. However, normally, the latter would cause washing machine to stop full of water when it's on spin because it can only empty half the water out before the sump hose collapsed due to suction.

 

[RicardoB]

Hi Andy, 

 

It's plumbed out via the trap under the sink. Was never an issue before.

 

Your thought about the sump hose makes sense as when it's pumping out and there's not much water it does sound like it struggles.

 

I've attached a video, the clicking sound is the dogs nails! 

[Whitegoodshelp (Andy)]

Hi, it's nice to get a dog on a video If this fault only occurred after replacing the pump then you have to suspect it might be related. But if it only started some weeks after, then maybe it is just coincidence. As an engineer, we tend to home in on faults that occur shortly after the washing machine has been disturbed and worked on.

The only way to test for this properly would be to pull the washing machine out, hopefully leaving it connected. Then fill it with a heavy load and put it on a rinse and spin cycle to observe what happens to the sump hose when it is full of heavy laundry and water. And also what happens to it when the washing machine pumps away the water.

[RicardoB]

Update-

I've reattached the sump hose to the pump, (properly this time!), and there's no twist or kink.

 

Loaded up machine and started up. Washed fine, drain and rinse seemed to be much improved. No sign of the previously mentioned issue. 

Between the first drain/rinse/spin and the fabric soft rinse/spin the pump ran constantly for 15 minutes or so. Then all silent for a few minutes, (countdown timer still decreasing), then it pumped for a second, took in water for a second. Did this twice then seemed to give itself a nudge and continued with the programme.

 

I'm thinking it's needing a reset but there's no info on doing it as it doesn't have the buttons that you're told to press. (See pic).

 

Also, it didn't add any time to the cycle for the first time since the pump replacement.

 

Cheers.

 

 

[Whitegoodshelp (Andy)]

Thanks for the update. That seems like it's made a big difference. There's no reset on most washing machines. If there's a fault, it triggers an error code. When the fault is fixed, the error code disappears.