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My washing machine has stopped spinning properly


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Hello all,
My Samsung model WD13J7 has stopped spinning properly. I have replaced the four shock absorbers (1 was completely shot, 3 seemed not too bad) but it still keeps stopping and restarting the spin cycle. I presume this is related to a faulty vibration sensor (MEMS). But I can't seem to find where it is located on this model. It's certainly not where the YouTube instructions show on similar models at the top-front of the drum. This is probably because of the heat around there from the drying function. But where is it then? Can anyone help?
Thanks!

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  • Root Admin

Hello Jonathan. It's possible, though I don't think it's very common. Is it not spinning any loads at all, and does it spin okay without any laundry inside? Could it possibly be related to it not been able to balance the loads properly? This is very common on washing machines with large drum capacities where people don't have a lot of washing, which results in the drum being under loaded most of the time.

Check this article out for more details washing machine doesn't spin small loads

Other than that, there are other faults that are more likely to cause a washing machine to not spin. And finally, what exactly do you mean by it doesn't spin, "properly"?

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Thanks for the response Andy.
The behaviour it has been doing is starting a spin cycle, slowly increasing speed but at a certain point stopping and trying again. It continues doing this forever (or at least for several hours). It got progressively worse, ie we used to spin at the highest speed but found that doing slower spins were more successful. It also got to the point that it wouldn't advance from washing to rinsing as the little spin it does between them was enough to make it start doing the same thing. It does spin OK with an empty drum. And also with small loads, but not with large ones - the opposite of what you suggested.
Since I replaced the shock absorbers it definitely spins more smoothly and seem to be work better. But it still went into that infinite spin-retry state at least once.
However the very last time we ran it (which is since my original post) it managed a reasonably large load all the way through. Now I don't know what to thing.

Edited by Jonathan
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  • Root Admin

Hi. Large loads can cause it too, it’s just that people don’t seem to expect it with small loads, so it’s more common. People often immediately suspect overloading but rarely suspect under loading.  
 

If it’s suddenly developed this issue then it seems fair to suspect a fault. But the behaviour you described is typical with unbalanced loads, so best to ensure it’s not that first. 
 

An unbalanced load can be caused by not enough, or too much laundry, with the latter being most common with mixed loads of light and heavy items. 
 

For example if there’s a load of laundry in, but mixed in with it is one large heavy item, or maybe a couple of towels, then the drum can be unbalanced.

When unbalanced, the machine tries to ramp up to spin speed but decides it’s not safe to do so and ramps down or stops. It tries again but if still unbalanced it repeats the behaviour.
 

Any properly designed washing machine should be able to eventually recognise what’s happening and give up with some light flashing or error code telling the user why it didn’t spin. Surprisingly many don’t.

If a load is genuinely unbalanced you should be able to see the whole drum swaying from side to side and the noise of the motor should be fluctuating up and down. 
 

If you don’t think it’s unbalanced it may be a fault in the pcb, or the out of balance sensors, but a fault on the pressure system where the washer doesn’t get the signal that water has successfully pumped away can also prevent spin.

 

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Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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