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Not Filling With Water


amg7468

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Hi

My Hoover Nextra washer dryer has been working fine for 4 years but now after the trip switch went off, it won't fill with water (the trip switch is back on). All filters are clean as per instruction manual. Water supply and hose are fine - no kinks or blocks and the tap is on. Power supply is fine. Spin and drying cycles work fine but not wash or rinse cycles.

No water enters machine at all - not the drawer or the drum. I've followed all troubleshooting tips in the manual and online. I even bought a new triple solenoid valve and replaced it but to no avail.

On selecting a wash program and pressing start the "door lock light" lights up, the appropriate "time remaining light" lights up - then it just sits there for 3 or 4 minutes doing nothing then the "start" light and the "delay start" button light flash intermittently. There is nothing in the manual for this combination of lights. Also if a delay start was selected it should light up the delay time which it isn't doing. Pressing any button at this time doesn't change anything on the control panel. It's basically frozen.

I'm guessing there must be an electrical fault but not at the solenoid valve - somewhere further back down the line - but how do I find out where or what is at fault?

Is it worth repairing? Hoover will charge £120 for callout + extra for parts. Machine cost about £400 4 years ago. Apart from the solenoid valve is there anything else that is DIYable?

Hope someone can advise...

Kind Regards

Andy

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  • Root Admin

If it tripped the electrics first then something may well have shorted out and damaged some circuitry. Without an engineers insulation test meter there's not much you can do to trace the causes of blowing a fuse or tripping the electrics. If you haven't already, you could check out my washer not filling fault finding article but it may not help in this case with the tripping complication.

You might also want to check out my article Washing machine lights flashing which explains how the flashing lights indicate an error code but engineers need to know which number light is flashing rather than its name.

Hoover currently charge £119 but that includes all parts and a 12 month guarantee according to their advert on Washerhelp - Appliance repairs

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Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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  • 2 years later...
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My hoover nextia was filling slowly and going into fault, starting program again would then carry on until the rinse before spinning and stop again, leaving drum full of water.thought there was a problem with pump at first but realised it is the same fault.

If the machine does not fill in a certain time then it stops with error (2 flashes = water fault)

Found fault to be solenoid diphragm had split so only allowing slow supply of water. I had an old valve of similar type, so put the diphragm in and like new again!

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  • Root Admin

Thanks for sharing that Phil, it sounds like quite a rare fault that.

Need a repair or spare parts? 

Book a Repair | Buy Spares (Cheapest prices guaranteed)

Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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