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John Lewis give 2 year guarantee on white goods appliances

 

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  1. Please help we are having such trouble with our washing machine it’s unreal!! We originally had a 9kg hoover and it was leaving excessive suds in the seal of the machine and in the clothing. We tried everything, cleaning the machine, washing the clothes with the smallest amount of detergent, running with no detergent, running on different cycles, running the machine on a hot 90 degree with vinegar then washing clothing, we had 2 repair men out. One saying our machine was perfectly clean (it was only just over a year old) and he couldnt recommend changing anything we are doing as we have done everything. We gave up and got a new machine after waiting weeks for a repair man and washing piling up and now have a 7kg series 2 Bosch. We washed all of our sud soaked clothes in vinegar until there was no bubbles, then tried giving them a 40 degree wash with one bold pod (still bubbled), so vinegared again then tried with one powder non bio tesco capsule (bubbled) so vinegared again and tried with half of one (box recommends using 2!) and it still foamed up!!! We are rinsing for hours after and it’s still foaming. This is a new machine!!! We have thoroughly cleaned our kitchen drain, there is no block, and yet it’s still foaming out there too!! We have little money left now, a baby on the way and onto our last set of clean clothes, what do we do please help!!!
  2. I'm in Australia with an Electrolux front loader - it's a 7kg 'Eco Valve', model EWF1087. I don't know if they're sold in England, hopefully they are or the same thing with a different name, perhaps. The trouble is the soap is not being efficiently taken out of the soap drawer. It takes some and merely wets the rest. After the wash there's a claggy lump of hardened soap powder in the drawer. I noticed today, for the first time, that fabric conditioner is not being taken in, either. Any help would be much appreciated. Electrolux are majorly unhelpful. The 'regret' they 'can't help'. Just how stupid do they think we are, I wonder.
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