Search the Community
Showing results for tags 'hisense'.
Hi all, hoping someone here can help with an issue I have. I brought a new Hisense washer dryer, it's 10kg/6kg. I'm having issues where the wash cycle will, more times than not, bang when it reaches the spin parts of the programme, the rinse / spin part. I've been having this issue since receiving the appliance and so far Currys (who installed it) checked and it is all level, good clearance etc. Have also spoken to Hisense who have ruled out bearings, and I initially thought it was the power cable/waste pipe vibrating against the back of the machine. However, after pulling the machine out, for the 50th time, I was getting the same sound and there was nothing vibrating against it. I've been experiencing this with various types of clothing, bedding and towels. The load has also been under the capacity for the programme. I've also tried redistributing the items when the noise appears, which in my opinion is ridiculous that I may have to mother the thing, but all of this still results in the noise. It doesn't always happen making me think it's the drum, for some reason, off balance at times. I've contacted Hisense again to see if they can send someone to investigate as it's mostly unusable due to the noise it makes. I've included a link to a OneDrive folder containing three videos of the machine pulled out making the noise. Any ideas or suggestions? It's a shame as the machine seems good everywhere else, just the spins causing issues. https://1drv.ms/u/s!Ao1egAu6EwijulL5AtC7hKT9YnAC?e=WUzJ3q Thanks for any help in advanced!