Hoover Vts 712 D21

[MooGuru]

Hi all,

Obviously, my washing machine has broken - that's kinda why I'm here! However, extensive googling and reading of repair advice websites has left me with nowhere to turn as I have yet to see a similar problem presented.

Hoover VTS 712 D21. When turned on, it initially works exactly as expected. The programmes are all selectable and the display correctly shows the time expected for the programme selected. The door locks and water can be heard entering the machine on a wash cycle and draining on a drain cycle. After approx. 1 minute (is it possible the trigger is the count-down timer changing?) the machine loses all power. The LED light next to the start button and the display panel both go blank. Then, about 5 seconds later, everything comes back on and runs for 5-ish seconds before cutting out again. This goes on and on and on until I get fed up with it and turn it off.

I've tried changing the socket it's plugged into, have checked the drainage and cleaned out the pump filter. In the ~1 minute it works, it works as normal. I don't know if there's something preventing the drum from turning and that is causing the machine to power off (surely that would give an error code?), or if there is an electrical fault where a loose connection gets warm and disconnects itself.

I'm basically looking for ideas - if I know roughly what the problem is I can figure out the costs of repairing it either DIY or by a qualified engineer. But nowhere online or in the fault diagnosis parts in the manual does it say "some gremlins turn it on/off and make you think you're going crazy".

Someone please help!

[Whitegoodshelp (Andy)]

Sounds like a tricky one to try and fix. Some sort of power or connection problem but it could be in the door interlock (or even the physical parts that activate it) or the display board, the main pcb, connections and wires in-between, or even a mains cable, suppressor problem. I wouldn't advise just guessing at parts.

[MooGuru]

Thanks for the reply - so am I looking at replacing it rather than repairing it? Or would a repair man be able to diagnose and repair it at a reasonable price? Its only about 3 years old so I'm not happy about replacement costs, but repairs can be almost as expensive!

Thanks again for the info

[Whitegoodshelp (Andy)]

If you have a local trusted repairman with reasonable charges it could be worth repairing but it depends exactly on what parts - if any - are needed but of course you don't know that until someone has properly diagnosed it and that's the dilemma. Repairs and spares prices are now so often too high because the cost of most new appliances is so relatively low. However, they are so low because they aren't very well made or repairable compared to the past. If your appliance isn't worth repairing after only 3 years you could have a justifiable complaint under the sale of goods act but it would also depend upon exactly what has gone wrong and needs doing plus how much you paid for it and how it's been used.

Sale of Goods Act gives us 6 years to claim for faulty appliances?