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John Lewis give 2 year guarantee on white goods appliances

 

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  1. Please help! The wash has finished, the water is pretty much gone, but the door won’t open! The handle is on the outside and is a bit loose so defo think it’s the handle/mechanism inside. My housemate is away at the moment and want to try and fix it! I tried waiting to open once everything has been off for a while, putting another cycle on and repeating this, pushing it and then trying to open, and slotting a card between the door and machine. Really don’t want to make it worse! Seen on YouTube someone putting string all the way through between the door and machine, would that be worth a try with this handle? I defo don’t trust myself opening the top of machine and putting hand in like I’ve also seen. Thank you for any suggestions!! kelsey x
  2. Last weekend our washing machine (a Neff W5420X0GB) stopped mid-cycle, with 3 short error beeps. The 'rinse/hold' and 'wash' lights were flashing so I looked it up in the manual to see what it meant - 'Clean detergent solution pump; outlet pipe/drainage hose blocked'. Before attempting to follow the instruction how to sort this, I tried to put the machine through a different programme to see if it was a one-off; no such luck. So I set about trying to sort the problem as instructed in the manual. I drained the water from the drainage hose (wow, there was a lot of water in there!) and moved to the pump cover. All I could manage was a 1/8 turn anti-clockwise and it wouldn't budge any more. I tried to get some leverage using a screwdriver but this ended up breaking part of the plastic grip off. My dad came round last night to see if he could help, and with a set of pliers snapped another bit of the grip off. I'm guessing that it is so clogged up that it's stopping the cover from being turned. Can anyone offer any advice before I have to call a professional? There is still enough plastic on the grip left to turn it, but obviously not as strong as it once was. Thanks
  3. My Bosch washing machine (WVD245S3GB/05) is stuck on child lock, how do I get it off? I have tried following manuals on the internet but none of them have worked
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