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Our NEFF washer-dryer is flashing a light which says we need to run the fluff-removal cycle. I shut the door & selected Fluff Clean and pressed Start. Nothing seems to happen. Help! It won't do any drying either.

Last weekend our washing machine (a Neff W5420X0GB) stopped mid-cycle, with 3 short error beeps. The 'rinse/hold' and 'wash' lights were flashing so I looked it up in the manual to see what it meant - 'Clean detergent solution pump; outlet pipe/drainage hose blocked'. Before attempting to follow the instruction how to sort this, I tried to put the machine through a different programme to see if it was a one-off; no such luck. So I set about trying to sort the problem as instructed in the manual. I drained the water from the drainage hose (wow, there was a lot of water in there!) and moved to the pump cover. All I could manage was a 1/8 turn anti-clockwise and it wouldn't budge any more. I tried to get some leverage using a screwdriver but this ended up breaking part of the plastic grip off. My dad came round last night to see if he could help, and with a set of pliers snapped another bit of the grip off. I'm guessing that it is so clogged up that it's stopping the cover from being turned. Can anyone offer any advice before I have to call a professional? There is still enough plastic on the grip left to turn it, but obviously not as strong as it once was. Thanks