Bosch Was28461Gb Soap Drawer Leak On Hot Washes

[njw]

Hi,

I've a brand new Bosch WAS28461GB Logixx 8 that leaks from the soap draw (from both underneath and from the handle). It only seems to do this on 60 and 90 degree washes.

I've called Bosch twice. The first response "was the draw closed?". Er, YES. The second time I was advised to turn the inlet tap off a little to lower the water pressure. Didnt work, but in any case the installation manual says to have an inlet pressure of 1-10bar. My water pressure is 2.5bar.

The machine is levelled correctly. I cannot see any blockages (if I open the draw a little during fills, all 3 sections of the draw fill freely.

I can only assume its condensation from the hot washes. The entire underside of the draw if you remove it is wet/dripping. On 90deg washes especially, the handle area of the draw is normally very wet when you put your hand inside.

I cant help but feel this is a design flaw - and that the handle should be sealed from the inside of the draw (not just an open cut out) and a rubber seal around the draw edge too.

Is this "normal"? For a £500 machine, it doesnt seem normal or right to me. But if its a common thing I dont want to go through the hassle of returning it and getting another machine only to have the same problem. My 10yr old Bosch this replaced never did this.

Thanks,

Nick.

[Whitegoodshelp (Andy)]

It definitely shouldn't leak from the soap dispenser. If it was levelling or water pressure it should leak on all washes - especially when rinsing. They need to sort it properly. Steam from the hot wash should vent out somewhere, if they've designed it to vent out from the front of the drawer by any chance and it is causing water to drip out then I'd say that's a design flaw.

If it's under guarantee and you know it's properly level and the water pressure isn't too high (it should be able to cope with all water pressures it comes across if properly designed) then you need to insist they come and fix it properly and they stop fobbing you off, or contact the retailer and say you want an exchange under the sale of goods act because it's faulty and they cannot fix it.

Please keep us posted.