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Can someone help with a w/machine problem pls?

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AMJ

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Hello

New to this site.  I bought a brand spanking new Beko washer dryer about a year ago as all other big brands were out of stock.

From the word go, my washing never smells fresh/of fabric softener. I have tried everything; using less/more washing powder (live in a hard water area), less/more fabric softener, adding white vinegar, line drying, hanging on clothes horse to air even more after washing dry. There always seems to be a little fabric softener left in the drawer after the wash has finished. Not had that before. 

Even with towels and bedding washed at higher temperatures the problem persists.  I am very proud of both my home and appearance but have no idea how to fix this problem.

Can anyone help please? Thank you 😊 

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