Samsung Eco-bubble stops in mid cycle with no error code . Model WW6SJ3263LW

[hans]

Hello 

The machine starts to work fine  on the eco program, but,  after  about one hour, it stops with no error code. The program can continue when pressing the pause/run button, but it will stop again.  To finish a complete cycle I need to press the pause/run button several times.    I checked the inlet and the outlet water filters and they are clean. However, some times I hear the water pump works for a long time. Heating element has 25 ohm resistance.  Drum motor brushes seem OK.   I suspect a fault in the PCB. Is there some  way to switch to diagnostic mode to diagnose the problem? I could not find documentation about my specific model on the internet.   

Thank you

[Whitegoodshelp (Andy)]

Hello hans. When you say that sometimes you can hear the pump working for a long time, can you actually hear the pump running, or are you just hearing water running out of the washing machine down the drain pipe? The reason I ask is that you can get water siphoning out of the washing machine if the drain hose is too low. But having said that, if this was the problem I would expect you to be noticing that it seems to be filling a lot too because it would have to keep topping up the water it is losing. (more details in the section headed siphoning - Washing machine fills and drains at the same time)

There isn't any repair documentation available to the public. It's even hard for people in the trade to get it at times, and even then they have to pay. When it stops after one hour, exactly what does it do? I presume you mean it literally stops doing anything? But can you hear any noises at all, and how long have you left it before you've decided it is stuck?

 

[andyr12345]

Hello hans - i see that model number (WW60J3263) has 'Bubble Soak' feature that will pause the washing cycle for half hour to an hour and stop the drum and soak the washing before moving on the cycle ... so you have made sure the bubble soak feature is turned off yes? 

The pump you can hear could be the circulation pump , a separate pump from the drain pump where it mixes air, water and detergent to create a load of bubble in the drum for better washing at lower temperatures.  - that could be the pump you hear working.

although a different model (8kg ecobubble) I wonder if this video will help with you getting into a test mode on your particular machine? :
https://youtu.be/Ovok2WYMNxU

 

[hans]

Hello 

Thank you for the response

The Bubble soak was off.  I could hear the  motor of the  drainage pump, not running water.  When the machine stops there is no sound and the display only show  the time left, no error code.  These symptoms are the same as the symptoms I had last time when a technician diagnosed a faulty PCB.   I tried the suggestion to get to the test mode but it did not work in my  machine.  Since the washer is six years old, with  PCB that was repaired  twice,  and a repaired main motor, I decided  to buy a new machine. 

[Whitegoodshelp (Andy)]

Hello Hans. If the pump is running then that rules out siphoning. It was a long shot, but you have to do eliminate all the simple and obvious stuff first. Believe it or not the average life expectancy of a modern washing machine is only around seven years these days.

[andyr12345]

4 hours ago, Whitegoodshelp (Andy) said:

 Believe it or not the average life expectancy of a modern washing machine is only around seven years these days.

what statistically is it that packs up the most Andy at the seven years ? - drum bearings, shock absorbers, circuit boards motors or is it just a mixture of those that go?

[Whitegoodshelp (Andy)]

Hi Andy. Drum bearings, motors, PCBs are all repairs that cost too much, especially on the cheaper washing machines. But in all honesty there must be tens of thousands of washing machine scrapped each year when there's hardly anything wrong. If people experience a breakdown and look into how much it's going to cost it is so expensive that they just buy a new one instead.

Anyone who doesn't have a local engineer that they can trust will find it extremely expensive to get anyone to come out and repair their washing machine, or other white goods appliance. Someone recently told me that Bosch quoted them £165 to send an engineer. As far as I know all major manufacturers, and all national repair companies now charge around those prices for any repair no matter how minor. They've all moved on to fixed-price repairs combined with a maintenance contract.

 

[andyr12345]

what a shame its ended up like that now especially these days now due to environmental reason we should now be repairing instead of replacing. but yes I can understand why people now do that these days it would just not be economical to get engineers out if that is just their callout charges and then if you need spare parts replacing on top and then their labour charges on top of that and seeing if all you want is a washing machine that just washes without gadgety bells and whistles you can just pop down local electrical shop and buy a brand new washing machine cheaper than a repair and just put it in the back of your car or on a trailer and away you go ... in that respect I dont know how washing machine engineers are still in a job at those prices these days and have not priced themselves out of jobs. - if it were something like a 50 quid callout and check charge fair enough it would be worth it (for customer , more than likely not for the engineer though) but then if it were something like 50 quid then people might be more willing to call out a washing machine engineer instead of DIY ' having a go themselves' and potentially putting themselves at risks of electrocution / injury / making the fault worse but at eye watering callout charges then of course a lot of people are going to turn to the internet/ youtube, roll up their sleeves (with maybe no electrical background at all , cannot even replace a fuse in a plug) - but can you blame them ... even more when money is tight these days!