Beko WTIK76121 liquid detergent drawer full of water at the end of the cycle (new machine)

[Lovelyleanne2020]

I have just got a beko WTIK76121

and after the first use i noticed the liquid detergent drawer at the end of the cycle was full of water

The washing machine liquid detergent draw isn't siphoning the water off and at the end its full of fresh water. So the liquid detergent is going but then full of water!

I called beko and they said it sounded like the water pressure is to high so I changed that and i now know that is not the problem as it has made no difference.

Could the problem be possibly the angle of the machine? Does it need to come down slightly at the front so its at the right angle to help the siphoning start?? 

Please help as surely this is not right fir a new washing machine 

and if beko come out and decide its not a manufacturer issue i will be charged for the call out

[Whitegoodshelp]

Hello. Here is my article about the causes of water being left in the fabric softer

Water being left is caused when the remaining water can’t siphon away after flushing the softener out. It’s mostly caused when the tube and hole that it siphons out of gets clogged up.

But it can’t be that in a new washing machine. So I’d suspect the possibility that the detachable siphoning tube is missing?

High water pressure could cause water from the rinses to stray into the softener compartment but that is more likely to cause the softener to be taken out too soon as it triggers siphoning prematurely.