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My Samsung Washing Machine Shakes instead of spinning


JayChi

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I have contacted Samsung help center which they sent a technician who charged me 40 usd just to check and later took to the shop and told me PCB and Wiring harness needs replacing also the door gasket which totals 354 usd (which is a cost of another machine).

Can someone please tell me what seems to be the cause of this, now the machine does not spin at all, just shakes clockwise and anticlockwise...

I have a video of the machine ill see if i can attach.

Washing machine specs:

WD80J6410AS

Thanks

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Hello, I wouldn't expect a Samsung engineer to take a washing machine away. Taking a washing machine away is bad, and should only be done in rare circumstances (Should Washing Machine Be Taken Away For Repairs?)

Replacing a whole wiring harness should also be extremely rare to do. Do you have the video? 

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On 12/03/2019 at 15:49, Whitegoodshelp (Andy) said:

Hello, I wouldn't expect a Samsung engineer to take a washing machine away. Taking a washing machine away is bad, and should only be done in rare circumstances (Should Washing Machine Be Taken Away For Repairs?)

Replacing a whole wiring harness should also be extremely rare to do. Do you have the video? 

Hello Andy, I think this is how it works here in Dubai, instead of lets say telling me that the motor os faulty (which is under 10 year warranty) they try to blame it on other component. Any way I just uploaded the video to youtube -

Samsung washing machine shaking not spinning

Thanks for your help

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Hello, that looks like either a motor fault or a pcb fault (if the motor has a starter capacitor it could be that).

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Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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