washer dryer takes ages to wash and dry

[oranges]

Hello, so glad I came across this forum but I'm concerned it may be a bit late.  Just took delivery of this washer drier and was taken aback because it took an absolute age to wash clothes and made quite a bit of noise.  Plus the drier hadn't dried the clothes after what seemed like two hours and it got very hot on the outside and I couldn't interrupt the cycle and then I read that if I turned it off suddenly it would be dangerous .

It seems itll only cope with one wash a day which doesn't seem very good as I have a backlog.

Do I have any rights for a refund because it seems so poor?  In addition they sold me a warranty repair plan but it costs half the value of the machine for call out unless I am mistaken.  I bought it online. 

[Whitegoodshelp (Andy)]

Hello. I have some articles that might help. If it's a long time since you bought a new washing machine you might not be aware that all modern washing machines take ages to wash. I explain the reasons here Why does washing machine take so long to wash? So it's unlikely yours takes significantly longer than most others. I don't know if you are familiar with washer dryers or not, but are you trying to dry a full load? Washer dryers are very poor compared to a proper dryer, and basically better than nothing if you don't have space for a separate dryer. You can only dry usually half a load. Washer-dryer or separate washing machine and dryer – which is the best?

You should be able to wash more than one load consecutively but it's best not to do more than 2. But if washing and drying maybe allow an hour or so to cool down before doing a second load. Also, not turning off the machine whilst it is drying is the same for all tumble dryers and washer dryers Don’t stop a tumble dryer mid-cycle

[oranges]

Hello, thanks so much for your reply and help.   I had no idea that new machines all took so much longer .  It took over 2 hours to do a synthetics wash at 50 degrees.  

Thank you for the links.  I had only put in a modest load of washing - there was still lots of space - maybe half the drum.  I didn't think I needed therefore to halve it again for drying.

I can't undo the pump at the bottom of the machine to check for fluff and neither can a chap I asked.   Do you think it will need cleaning so soon?  It's just that there was lots of lint caught in the rubber seal of the dome opening and I'm concerned as washing was so wet after I tried to dry it.   I do have a warranty but think there's a call out charge.

I wish I'd waited now, because my old machine was still working but I had thought a drier would be good to have.

 

[Whitegoodshelp (Andy)]

You shouldn’t have to halve it again if it’s already a small load, but just carefully read and understand the instructions and weight recommendations for each type of fabric. 

Double check the instructions on how to clean the pump filter. If you know you are doing it right but it won’t come out that’s unusual but you would need to get them out under the guarantee to fix it.