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  • Root Admin

Hello. Error codes implicating the temperature sensor (or NTC) often say things like,  "NTC or module, check connections". The Hoover Nextra range uses, "NTC/Heater fault". So an error rarely implicates a specific part that is definitely the cause - which is a great shame. If it worked for a bit then failed I would very carefully check connections. There's always a possibility of a pcb fault, which I would advise against dealing with.

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  • Root Admin

Yes the main PCB, not the control panel. Exactly when does it produce the error? That may provide a clue. Put it on a 40 degree cottons wash and write down everything it does, and time everything up until the error.

For example when the error triggers what exactly was it doing? Was it 10 mins into a wash and turning the drum back and forth, or was it 40 mins in and draining the water away? Could you hear the water heating up?

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On 08/11/2018 at 20:17, Whitegoodshelp (Andy) said:

Yes the main PCB, not the control panel. Exactly when does it produce the error? That may provide a clue. Put it on a 40 degree cottons wash and write down everything it does, and time everything up until the error.

For example when the error triggers what exactly was it doing? Was it 10 mins into a wash and turning the drum back and forth, or was it 40 mins in and draining the water away? Could you hear the water heating up?

 

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  • Root Admin

Have you checked the heater for open circuit?

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  • Root Admin

By open circuit I mean there is no reading when you test a component. So for example if you put one probe on each of a heating element’s connections the readings are the same as when both probes on the continuity test meter are not touching. In other words there is no circuit (open circuit). 

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  • Root Admin

OK. You can buy a multimeter continuity test meter for just several pounds. 

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