Ise Ceased Trading

[Whitegoodshelp]

Hello Sophie. There has definitely been an issue with leaking from some of the ISE washing machine soap dispenser drawers. I remember reading about some sort of modification.

[Sophie's Mum]

Yes I think that was one of my earlier posts, I complained (they were still trading) & they sent another insert with a small bit hacked off the outlet pipe. Fat lot of good it did. Oh well, one of life's lessons.

[MEM]

Hi,

I bought my W288ECO in June 2014 and it looks as though the company went out of business later that year.  The supplier that I bought from has also gone out of business and I'm wondering if anyone here can help. 

Although the machine seems to work OK it does have a problem when the spin cycle throws up an error "Unbalanced load".   Yesterday I could really have used the door opening tool that I can't remember ever receiving!!  I did eventually persuade the door to open using the button but it took a long time.  This is not the first time it's happened and I'm concerned that eventually I won't be able to open the door.

If someone has the tool and it's no longer required I'd be glad to pay for one, or if someone could take a photo of it and provide some measurements I might be able to get one made.

Thanks in advance.

 

 

 

 

[Sophie's Mum]

HI MEM

 

Same model as mine but as far as I know the only way to open the machine door is via the electronic button. The only "tool" I ever had was a small length of plastic for the drain door. Although I think a credit card works just as well. I do occasionally get the unbalanced load warning but I know that is down to heavy towelling bath mats.  How I long to go back to the days of mechanical dials, lasted forever.

[MEM]

Hi Sophie's Mum,

Thank you for your reply ...

It really confirms that I probably never received one although it clearly states in the manual on page 23 that there should be one

When I get an unbalanced load warning it's usually for the same reason as you but yesterday it was for a cotton sweater that I probably shouldn't have bothered trying to wash in the machine in the first place, or at least not without a pile of other things to balance the load.  I'll be more careful in future.

It's always taken an age to get the door open when this happens but yesterday was the longest time ever and it looks as though there may be a fault with my electronic door opening button so I just hope someone can send me a picture of this elusive door opening tool if not the actual thing.

[Sophie's Mum]

You are right! I had never read that. It is the same tool, a grey plastic length  80mm long x 12 mm wide but the end that does the work tapers to 10 mm over a 13 mm length.  Just under 3mm thick It works not just by putting it in the slot but by lifting up slightly & frankly I dont think it would last too long  if used a lot.  I have got photos but they are too big to even upload one. I don't know if I can reduce the bytes. I will try tomorrow.

 

[MEM]

Thank you Sophie's Mum.  I'll check back tomorrow

 

 

 

 

[Sophie's Mum]

Seems to have worked from my end.  Hope you see it. Had to crop but I think you can still make out the mm on the rule + the info I sent before

[MEM]

Hi there,

Thanks so much for taking the trouble to do this.  It's much appreciated.  I can see it well and perhaps my husband will be able to make something that'll work when everything else fails.

 

 

[JamesWames]

Hi does anybody know where you can get spares. I have a ISE W288e and although it is working it will no doubt fail one day. So, I'd like to buy any old stock (especially the electronics which are now-a-days impossible to repair at component level.

Our outlet pump is failing as it has hair wrapped around behind the impeller which is impossible to get to. Any advice on that would be appreciated too.

Thanks

[Whitegoodshelp]

Hello, if it was one of the "ordinary" ISE washing machines that were similar to the average washing machine I don't think it would be worth trying to keep it going. If it was one of the Asko made washing machines at around £1000 that would be a much better quality machine though but the price of a pcb and other spares is likely to be way too expensive to speculatively buy.  If you bought all the major parts separately for any washing machine they would cost at least 10 times more than a complete washing machine. UKWhitegoods is the place to try for ISE spares though.

[Dorothy King]

Hi, do you have any suggestions about our ise10 washing machine that suddenly won't start? All the correct lights are lit but when I press the start button, nothing happens and after a few moments the duration display goes off.. We checked the filter and removed some coins (sadly not enough to buy a new machine!) and the pump blades are rotating okay.

Do you have any ideas what the fault could be? 

Dorothy King

[Whitegoodshelp]

Hello. Unfortunately it could be so many different things. Try the washing machine won’t start help article in the troubleshooting guide. 

[Maximus]

I'm the owner of an ISE10 (Asko 1606W) which is a superb machine.  Like a couple of people on the thread I've had a small issue of water leaking from the detergent drawer, but this has mainly been due to excess pressure in my water main, splashing water around in the drawer so it overflows.  There's no rubber gasket where the drawer housing attaches to the fascia, so a smear of silicone has assisted.  Also helpful, and highly recommended, is fitting a pressure reducing valve upstream of the washing machine water supply point. I've use a Honeywell Pressure Reducing Valve which is adjustable and has a useful gauge.  The version for 15mm pipe (standard) has the order code DO4FM-1/2ZGC as costs around £35.  Since fitting one it has solved the water pressure issue for me, and it also prevents fluctuations in pressure, or the pressure exceeding the level set by me.  I really think every household should have one of these on the rising main, together with a sediment filter, which I've also fitted, to trap silt and grit (also protecting my washing machine, taps, cistern valves etc)

Here's a picture of the PRV, for anyone interested:

[Lew]

Well many years later the Asko built ISE10 we bought is still going strong, never needed a call out (that'll put the mockers on it) and just does the job it was bought for.   No one was more disappointed than me all those years ago when ISE ceased trading and our 10 year warranties were suddenly worthless.    Spares is always a concern of course.

I would certainly consider another Asko when the time comes, built like brick outhouses.

[Whitegoodshelp]

I used to be an Asko dealer in the 90s and they were every bit as good as a Miele if not better. Sadly they stopped selling in the UK for some reason. I think ISE brought them back, but even they didn't sell them for long before reverting to selling "normal" washing machines that were nowhere near as well made. Maybe the Asko were just too good for their own good.