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We have just bought a Miele W 1913 and have just done our first wash,i have set it up vertically and horizontal square as well all four adjustable legs seem to be level on the floor where there's no obvious rocking, but it still seems to knock, any suggestions?

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Have the transit bolts been removed?

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Yes they are,everything is working fine,its just when spining flat out there's a small amount of shaking,i'm not sure whether there is supposted to be any or is a small amount is acceptable.Also i'm thinking because its sitting on floor boards,the boards themselves felx a little,so maybe an idea to sit the machine up on a square of fibre board and see if that makes a difference.

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Yes there will always be some shaking of the washing machine especially on full spin with certain loads in. However, "knocking" sounds different. It should still be much more stable and quieter than a normal washing machine though. If floor is suspended or springy then yes that will increase movement. The main thing is the tub should not be swinging about inside or hitting the sides etc.

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Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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Yes Richard, some small loads can be a lot less smooth than large ones. Have a good look at my article Washing machine jumps and bangs on spin: How do I avoid out of balance loads? for a better insight on the topic.

Need a repair or spare parts? 

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Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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