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Hotpoint Stuck Full Of Water

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My Hotpoint FEW 12 stopped working a couple of days ago. The wash cycle finished and the "Program End" light came on, but it was still full of water. I removed the drain pipe from the stand pipe and syphoned the water out the machine, so no blockages. I removed the pump and found a hair band wrapped round the impeller, so ordered a new pump. I just fitted the new pump but still have the same problem. I checked the wired from the control board to the pump and there are no breaks. I also checked the voltage to the pump and it's reading 230v on the live AND the neutral side, that can't be right can it? Any ideas before I buy a new machine!?

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The pump needs a live and neutral to run. If power is running to the pump and then through it to the neutral side but there is no path to neutral either because of a connection problem on the neutral side or by chance the pump is switch on the neutral side then it wont run. You need a continuity test meter to check the neutral path. Engineers don't test with the machine powered up.

Help article here - washer stuck full of water

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