Miele W5740 vibrates on spin

[Asparagus]

We’ve had our floor tiled and our washer doesn’t seem to like it. I’ve tried moving it about but it still vibrates and makes noise on spin.  It is a tight fit but washer doesn’t touch the sides and there’s still fair gap behind.  Any idea what could be wrong.  It doesn’t vibrate/shake on spin just makes this noise  It does vibrate/shake just when it’s about to spin after rinses

 

[Asparagus]

 

 

[Whitegoodshelp (Andy)]

Hi. My first guess would be that it’s because it’s wedged against the wooden door frame. The suspension doesn’t absorb all movement from the drum and some is always transferred to the casing which moves slightly from side to side and vibrates. I would guess this is being amplified by the door frame. 

[Asparagus]

I've checked and the washer doesn't touch the frame when it's spinning. 

It gets noticeably quieter when I push on the top of it. 

 

I've also tried doing an empty spin on 1400. It was perfectly quiet then. 

[Whitegoodshelp (Andy)]

Hi there. It's just the vibration caused by laundry inside the revolving drum, which will be made worse and amplified if it's wedged in. Check that the lid isn't slightly loose. I had to pack thin strips of cardboard between my Miele washing machines lid and the top of the cabinet because despite being fully screwed in at the back it was loose. This caused the lid to rattle and vibrate. If your noise stops when you press the lid down there is a good chance this is the problem.

[Asparagus]

I am absolutely heartbroken. My partner's absolutely furious as I wanted Miele as apparently they were the best. 

It seems to be completely broken. 

It didn't take much water on a cycle. Spinned on lowest speed. The clothes came out unwashed with dirty water remaining in the drum. 

I put it again on a quick wash. Same. 

So I moved the water pipe about and luckily it did get more water but as it was about to spin, started making a noise I've not heard before as in the video.

Then when it finished there's some kind of powder like residue inside. It's grey. 

What happened to it?

 

 

 

 

 

 

Edited May 26 by Asparagus

[Whitegoodshelp (Andy)]

That last video sounds like the drum is catching on the door seal. I would check the drum pulley isn't loose at the back.

[Asparagus]

Looks like corrosion has damaged something. I dismantled a bit and the bottom of the washer is in a shocking state.

No point in wasting  money and time on it. We were hoping to save money buying second hand, but as it sometimes turns out, you end up paying more. 

I wasn't sure about going for another Miele as people say new models aren't as good as old ones but we've settled on another Miele. We've ordered a WCD020 WCS 8kg. 

I was thinking about going with Bosch Series 4 WGG04409GB, but Miele has options for using more water in washes and rinses.

 

What worries me though is that Miele is deeper than Bosch. Should we use a planer or sander on the door frame to make more space between washer and frame or is the new machine going to be able to cope more in a tighter space than the old one?

 

[Whitegoodshelp (Andy)]

It’s not ideal if a washing machine is wedged anywhere. If it’s going to stay there I would consider removing something but you could always see how it fits and behaves once installed before deciding.