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The Washing Machine does not start


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A few days ago I used the washing machine, it worked for a minute and then there was a noise, (like a short circuit), and a heavy smell, the washing machine stopped and has not worked since then. The door of the washing machine closes and I can select the programs but when I press the start button it gets stuck. No water no spin just a noise at door when i press start button. help please arctic al1000a+

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  • Root Admin

Hi. Something has shorted out or burnt out. Problem is it could be several things. You may also need a specialist insulation test meter to check and troubleshoot. 

Could be a capacitor, or suppressor, or the motor or various other things. The only thing I can suggest, if you are competent and determined to look,  is to totally disconnect it from the mains and have a good look inside to see if you can see anything obvious, or use nose to track down the source of the burned out smell. Probably need an engineer. 

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  • Root Admin

Definitely. It would need a new door lock, a new white connector, and all the hard and burned parts of the wires would need cutting away. Hopefully the wires could be pulled through and lengthened, so they can still reach afterwards. This is something that just shouldn't happen, and I've seen reports in the past where they issued a safety notice about this exact same thing - "risk of causing fires".

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Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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  • Root Admin

BTW I've never seen a washing machine like that (the control panel) but it looks like a Hotpoint inside.

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Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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  • Root Admin

It's dangerous like that because it bypasses the door lock. The door can be opened at any point during wash and spin.

Need a repair or spare parts? 

Book a Repair | Buy appliance spares (Cheapest prices guaranteed)

Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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