Hoover 300 H3D 496TE washer dryer - How to open the filter

[Kumudu]

Hi All,

Type: Hoover 300 H3D 496TE washer dryer 

I got an error message "E20". It says to clean the filter. I open the small door at the bottom and rotate the circular door in anti clock wise. I could rotate it only 90 degree. But i can't pull it out. The hand book and the official website doesn't gave more details. This should be a simple thing. But  I can't figure out how to open it.  Please help me.

[Whitegoodshelp]

Hi. There’s been a few people with this problem. The most likely cause is and obstruction inside stopping it from turning far enough or pulling out. It’s described on this article All about the pump filter

[Kumudu]

Thank you very much Andy. I turned the washing machine upside down and remove the main sump hose. it allows me to remove the obstruction which prevent the unscrewing.

Thanks again 

[Whitegoodshelp]

What was inside? It’s not good to turn washing machine upside down btw! Water can run everywhere. Let it stand 24 hours before plugging it back in. Best way is just to lay it down on its front. 
 

Although if it has water inside don’t lay it down at all.