Hoover with intermittent draining

[Marshall]

I have a hoover dyn8114 d8pb

It gets half way through draining and gives the message e03, 

It seems to to start pumping out water then stops with the error message, so ive started the 

Ive emptied the filter and made sure it was clear, disconnected the hose from under the sink spigot and put the hose directly in the sink, it did the same thing drained for a while then stopped. 

Ive now taken of the filter pump and inspected for debris, tested the resistance on the motor which was,.223

Disconnected the large hose from the drum, the hose from the machine that goes to the sink and those from the front of the drum, all are clear, there are two hoses that come from the drum that go into a single hose that connects to the filter pump that i cant really get too without removing the rubber around the drum which im trying to avoid as the last time i removed one of these a few years ago was an apsolute nightmare to get back on. 

Ive removed the second pump and inspected it also tested the resistance which is .219

I thought id find a blockage somewhere but everything is clear, the only thing i havent got to is the Y connector for the 2 hoses from the drum like a coin but seems very unlikely. 

So am i looking at a faulty pump if so how do i know which one or could it be the pcb? And is there a way i could diagnose this? 

[Whitegoodshelp (Andy)]

Hello there. When you say it seems to pump out water, and it turned for a while then stopped, I'd need to know whether it does actually pump out any water at all, and if so at what rate and how long does it pump before it cuts out?

Can you remove the drain hose and let it pump into a bucket or washing up bowl and see if it is pumping at a good rate or not? Normally if the washing machine starts to pump out water but then cuts out it is because it has timed out on pump and it is not drained all of the water in time. This should be at least a couple of minutes. So with it cutting out the first suspect is that something is restricting the flow rate.

If your drain hose is connected to the U bend under the sink and make sure you don't allow any water down the sink if you disconnect the drain hose or water will just pour into the cupboard. But also if you do disconnect the drain hose make sure you inspect the spigot inside the U bend and the plastic part that the drain hose pushes onto in case there is a small blockage there which can cause this exact problem.

[Marshall]

Yes after checking the filter I disconnected from the spigot and let it pump straight into the sink to rule out any problems with the spigot or under sink pipework, it did the same thing as it was when connected to the spigot which was, start pumping water whuch looked like normal flow for hard to say but about a min, then the flow stops but i can hear a pump still running, i will double check the pump still running when i get home, as ive said above ive checked all the hoses in the washer and there clear. 

[Whitegoodshelp (Andy)]

Hello there. If the pump is pumping out normal flow but then cuts out I would suspect that the pump could be overheating, but if you can still hear the pump running then that suggests something different. Does the sound of the pump change much?

If the pump flow looks normal (it's never that strong just a nice steady full flow) and the pump stops pumping but the pump is still running this is highly unusual.

Did you check inside the spigots that connect the drain hose to the U bend? If you can try to remove the spigot that pushes into the end of the drain hose and maybe even take the drain hose off altogether and pull it very straight to look through it in case of partial blockage is stuck inside. I've had this kind of thing happen before although very rarely, which turned out to be a small button inside the drain hose that acted like a butterfly valve and swung shut after a while. Another rare but actual example that I found was the sump hose collapsed because it was slightly too long although the sump hose had been replaced.

 

[Marshall]

9 hours ago, Whitegoodshelp (Andy) said:

Another rare but actual example that I found was the sump hose collapsed because it was slightly too long although the sump hose had been replaced.

 

 

That was it,

had the washer on its side agan and feeling the sump hose it had indeed collapsed, looking at buying a new hose i thought there identical and a new one will do the same thing, so looking again at the washer i realised that whoever has done work on it before had placed the drain pump to the wrong fixing holes! Theres only a couple of inches difference but enough to collapse the hose. 

All working great now, thank you very much for your help and advice much appreciated 

[Whitegoodshelp (Andy)]

Wow. That's great. I only ever had that once so I'm pleased I mentioned it. What happens is the sump hose collapses after a minute or so of pumping. It's something to do with the suction created by the pump collapsing the walls of the sump hose if the hose is squashed up.

[Whitegoodshelp (Andy)]

I think it can happen too if the suspension goes and the tub drops or twists badly.

[Marshall]

Well your help is much appreciated, i didnt check for that when i was checking the hoses for blockages its not something id know about so missed it.

Best part it didnt cost me a penny 🙂👍