LG Washing machine is so noisy!

[Twilliams86]

So I’ve bought a LG AI DD V3 F4V309WSE 9 kg 1400 Spin Washing Machine from curry’s a couple of weeks ago

 

the first time I used it, it rattled like hell! Yes I took the bolts out and look levelled before use. No I have to have it on a slow 800/1000 spin so it doesn’t rattle or make a racket! I’ve spoken to LG who are no help. I’m just wondering if the drum is faulty? Or are the LG washing machines all like this? I had one years ago and it was ultra quiet!

 

please help!

[Whitegoodshelp (Andy)]

Hi. What is in the drum on the video?
 

It’s definitely vibrating a lot. To be honest it looks like it’s not really level.
Unfortunately it’s very difficult to ensure it’s totally level with it being under a worktop. It should be level from front to back and side to side and checked with a spirit level but with a worktop above it you can’t really get a spirit level on the top. 
 

 

[Whitegoodshelp (Andy)]

If there was nothing inside the drum by the way then there is definitely a problem. There should be no vibration at all without laundry inside the drum.

[Twilliams86]

Hi Andy, thanks for the reply. The drum is full of clothes. And the washing machine is level. Ive put a leave on the front. For front to back. And on the side. I’ve put a laser level on the top too, to gage the level on the top. All perfect

[Whitegoodshelp (Andy)]

Hello there. Depending on what laundry is inside that looks quite normal. It doesn't move around any more than my high-quality Miele washing machine. Washing machine will move around and vibrate at different levels and rates depending on what's inside. Usually sheets or towels, or loads that contain one or two towels or jeans etc will cause the most vibration.