Sophie01 Posted April 14, 2021 Report Share Posted April 14, 2021 Hi All, I have a John Lewis Washing Machine JLBIWM1402. I have two questions: 1. The washing machine has a white water pump cap and to the right a grey emergency hose. What is the purpose of the emergency hose and would there be an issue if I removed the cap of the white water pump before the grey emergency hose to take the water out? 2. I have noticed water collecting in the water softener tray after each wash. How fix this and is it related to the above? Thanks S Link to comment Share on other sites More sharing options...
Root Admin Whitegoodshelp (Andy) Posted May 20, 2021 Root Admin Report Share Posted May 20, 2021 Hello Sophie. The emergency hose at the side of the water pump is to allow you to drain the washing machine in the event of the washing machine getting stuck full of water because the water hasn't pumped away. If ever the washing machine breaks down and is stuck full of water you can remove the plug from this small hose and drain it into a baking tray or something appropriate. It's a slow process but at least it should get rid of the water. The fabric softener is totally unrelated and the reason there is water still left in the tray after each wash is explained in my article here fabric softener compartment full of water after washer has finished Need a repair or spare parts? Book a Repair | Buy appliance spares (Cheapest prices guaranteed) Warning: Read this before attempting any diy repairs. No representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith. Link to comment Share on other sites More sharing options...
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