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John Lewis Washing Machine - JLBIWM1402 - cleaning filter / water in tray

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Hi All,


I have a John Lewis Washing Machine  JLBIWM1402. I have two questions:

1. The washing machine has a white water pump cap and to the right a grey emergency hose. What is the purpose of the emergency hose and would there be an issue if I removed the cap of the white water pump before the grey emergency hose to take the water out?

2. I have noticed water collecting in the water softener tray after each wash. How fix this and is it related to the above?



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  • Root Admin

Hello Sophie. The emergency hose at the side of the water pump is to allow you to drain the washing machine in the event of the washing machine getting stuck full of water because the water hasn't pumped away. If ever the washing machine breaks down and is stuck full of water you can remove the plug from this small hose and drain it into a baking tray or something appropriate. It's a slow process but at least it should get rid of the water.

The fabric softener is totally unrelated and the reason there is water still left in the tray after each wash is explained in my article here fabric softener compartment full of water after washer has finished

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