Isolation spigots what's wrong please

[Catwheez]

I've messed up my pump with latex rug backing so wanted to turn washing machine onto it's side clean out pump (following a video as I am clueless).

I have turned the spigots the only way they will go. The blue spigot was an easy anti clockwise turn to the wall- would not turn in any other direction, the red just one won't go anything but clockwise towards the floor. I ran the machine and it still fills. Can someone please tell me what is wrong and is it alright to forget this and just go ahead and turn the machine and take out the pump anyway. I just don't want people in my house 

Thanks in advance.

[Catwheez]

right so the blue plastic handle appears to be broken, which is why it is so easy to turn, it literally just twists with no resistance at all .

can I just buy a replacement blue bit and unscrew it via the screw that goes through the centre of it - 

Or can I just ignore all this for now and just put it on its side and take out the pump without bothering to cut off the water

Edited January 22, 2021 by Catwheez
for picture

[Whitegoodshelp (Andy)]

This is very common with these types of tap. They are rubbish. Just remove the plastic and turn it off with pliers. 

[Catwheez]

thank you so much

 

[airfoxten]

i had same issue, which is solved after replacement