leak from soap dispenser housing Beko WIX845400

[south east Si]

Hi all

I have searched and read lots of bits but am still not sure what has caused my issue etc. 

So the machine is a Beko WIX845400 and I have a leak (that seems to be intermittent). I have found that it comes from the top of the soap dispenser housing (within the machine housing) when filling. 

I have thoroughly cleaned everything (although it really didn't seem to be that dirty) and there are no blockages.

I thought it could be that the water pressure was too high but I have turned this down and I still have a leak the other thing that is very odd is that I often end up with a bit of soap powder clumped up in the draw (I use persil and def have not been putting too much in). 

I am guessing it could just need a new housing but am concerned with what has caused the issue as the machine is only a few years old (typically just outside of warranty) 

I am in a hard water area but we always use anti-limescale powder or tablets with every wash. 

I have run washes and made sure no other appliance of water in the house was being used and I still get the leak (checking to see if water pressure could be up and then down etc) 

Any help hugely appreciated.

Many Thanks

Simon 

[Whitegoodshelp (Andy)]

Not sure exactly where it's leaking from, but I have a full article on leaking from soap dispenser drawer to try first. 

[south east Si]

Thank You Andy 

I have already read this and tried to reduce the water pressure. I could reduce more but am confused as to why I am getting clumps of detergent left which would appear to be an issue caused from not having enough water pressure?? 

The leak is coming out of the top back of the detergent drawer housing (where it clips together I have taken this apart to give it a good clean etc and thought that this should poss have some sort of gasket but there is no evidence of that? 

I removed the plastic tray for liquid to see if that helped but there was still some clumping and also the leak (all with the water supply turned down a bit) see second pic.  

Many Thanks

Simon 

[south east Si]

so an update. I have reduced the water pressure to really low and indeed the leak does appear to have stopped. As I say I am getting clumping. I have taken out the flap to to the liquid compartment which is in the way of water jets and this has helped (although still a little clumping) but now the liquid compartment is left full of water at the end of cycle? 

Many Thanks

Simon

[Whitegoodshelp (Andy)]

The problem with reducing the water pressure is that it isn't now good enough to flush the detergent down properly. So unless you are willing to pour a kettle of water in at the beginning of each wash to flush it down, which obviously would be a hell of a pain, then it's just solving one problem and causing another. If you don't want to choose the lesser of two evils you may need to replace the whole of the soap dispenser.

If you haven't already, carefully remove the filter in the water valve and make sure it is clean. Be careful though they are very brittle and very delicate.

Also try to make sure that the water pressure running through the fill hose is nice and strong. Sometimes you can get problems with taps and the plumbing that cause a restriction in water pressure. Take the hose off and point it into a bucket and turn the tap on to make sure you have a good flow. Sometimes a restricted flow can cause problems as it doesn't come in cleanly and can splay out and sometimes find places to leap from that it wouldn't normally do if it was coming in at a good pressure. So ironically sometimes a leak in a soap dispenser drawer can be caused by the water pressure being too high as well as being too low. Check out this article for further details Low water pressure in washing machine

[south east Si]

Thank you 

So I have now taken out and cleaned the filter in the water valve. It did have a load of little bits in (see pic) but I still wouldn't have thought it would make that much difference? I also ran air compressor through the top of housing to make sure no jets where blocked (pic to show it is really pretty clean).

I have checked the supply hose into a bucket and I would say it feels high enough pressure to me. 

I have run a load (no other water being used in house to be sure) and have the leak still (see pic). 

I notice that it only leaked on filling later on in the cycle I'd guess in the rinse stage but didn't look at the front to check this.

I'm guessing it is a case of replacing the housing?

Many Thanks

simon

 

[south east Si]

Another update. 

I did another wash this morning and no leaking! the only difference was that I took out the little shelf for liquid.

This does at least mean that I had no clumps as the clumping is always under the little shelf and so the water jets are unable to wash away properly. but I do end up with the liquid drawer full of water (I can't quite see how this is meant to drain away anyway as there are no holes at the bottom etc?)

An intermittent leak!!! how can this be???

Many Thanks

Simon

[Whitegoodshelp (Andy)]

Hi there. Thanks for the updates. I would speculate that maybe the water that leaked out was splashing over the top of this cover and removing it prevented that? When it is filling up with water if you carefully take out the drawer can you see if the water is going nicely into the soap drawer or is some of the jets splaying out at awkward angles that cause it to ingress to places it is not supposed to? To do this I would recommend having a towel ready and pushed up to the bottom of the dispenser and be prepared for a bit of water to maybe splash out. It might be messy but it is important to observe how the water is going into the soap dispenser with the drawer removed.

[south east Si]

Hi Andy 

Thank you so much for all your help with this. 

So I put a load on yesterday exactly the same conditions and again no leak.

I then put a load on this morning and it started to leak again. I then pulled the drawer out and videoed it at the end of that cycle. I then did another load and videoed more of the water going in etc so hopefully these videos will help with the diagnosis? The problem being that I can't upload as files too big so I have put on youtube. links should be here. 

https://youtu.be/tydQreV_SOA

https://www.youtube.com/watch?v=cR9iH7LdgyY

https://www.youtube.com/watch?v=cU93xLGoaY4

Many Thanks

simon

[Whitegoodshelp (Andy)]

Hi.. I'm glad I advised you to use a towel. That water is straying all over the place. I would try to calm the water flow down by turning down the water pressure or conversely try to make it less wibbly wobbly and shoot straight down by turning the water pressure up. I would turn off the tap and put it on fill and then turn it on a bit at a time to see if you can get a flow that just goes straight down and not deflecting at angles that make it stray outside the dispenser drawer. 

 

As a worse case scenario you could even try removing the flow restrictor in the valve as described in my low water pressure article. Other than that maybe something's just gone awry with the dispenser.

[south east Si]

fantastic thank you I'll have a play later and see how I go.

Many thanks

Simon

[Harry]

Hi Simon

I found your thread today and have exactly the same leak issue from the top right corner of the dispenser housing.

Did you manage to fully resolve the leak, if so can you share the solution?

I’ve ordered a new housing having cleaned and re installed the original one with no success. I’m yet to try removing the blue insert, the machine is still disassembled until the new dispenser arrives. So I’m interested to hear how you got on in the end?

Thanks!

Harry

 

[Whitegoodshelp (Andy)]

Don't forget to read my article leaking from soap drawer which may be of help.