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Miele Drum failed during CV19 lockdown

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Our 13 year old Miele started smoking.  Phoned Miele but could not get any technical support told to book an engineer visit. About a week to 10 days. Local engineer same day took 5 mins to diagnose  misshapen drum rubbing on seal. Could try a new seal if he could get one (expensive long lead time). Best make it beyond economical repair.  Miele delivered new one in 5 days. Expensive but no real option under current conditions.

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