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John Lewis give 2 year guarantee on white goods appliances

 

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Hello Keith. If the softener isn't being take out at all it can't be anything to do with a blockage. The softener is flushed out of the compartment by a cascade of water. If there is a blockage it will not stop softener from being flushed into the drum, all that would happen is water would be left in the compartment. A faulty valve is one of the possibilities, I have an article all about this issue here - fabric softener not being taken away

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