Mr Keith O'Brien

[Keith O'Brien]

My conditioner is left behind after a wash. I have cleaned the tray and cleaned the head could it be the inlet valves?

[Whitegoodshelp]

Hello Keith. If the softener isn't being take out at all it can't be anything to do with a blockage. The softener is flushed out of the compartment by a cascade of water. If there is a blockage it will not stop softener from being flushed into the drum, all that would happen is water would be left in the compartment. A faulty valve is one of the possibilities, I have an article all about this issue here - fabric softener not being taken away