Miele 5748 noisy on spin cycle in express wash only.

[trevormartin2018]

I recently fitted a new element, due to the previous one being damaged by metal shirt collar stiffener. The issue is that on the 'Express 20' program there is a noise in the 1400 spin cycle only and on a longer program, there is no noise on the 1400 spin cycle.  I am unsure at to what the cause might be, possibly with how the element is fitted? Any help or advice would be greatly appreciated! 

[Whitegoodshelp (Andy)]

Is it a metallic tapping noise? If so the drum could be hitting the heating element if it's not held properly in place by the heater bracket or if the drum has a crack or break in the drum spider allowing the drum to flex.

[trevormartin2018]

Hi Andy, 

The noise is the element hitting the drum. Looking inside the drum where the element goes, I can see a metal bracket which looks damaged so not holding the element securely, so I am thinking to replace the bracket it requires removing the drum ? Thanks if you can help.

[Whitegoodshelp (Andy)]

There have been some heater brackets that attach to the element and then locate into a place in the drum but not sure with this one. I would have a look on a spares site and see if it is even available as a spare and see if you can work out how it fits or ask Miele. 

[trevormartin2018]

Hi, thanks for getting back to me, I have contacted Miele for some tech. support.

[trevormartin2018]

Hi, Miele technical support replied back to me with the advice that it need one of their engineers to attend. If however anyone here could get back to me with some advice it would be much appreciated!!