Hotpoint 962P Ultimate - Noise on spin

[MBR]

Anyone have any ideas what’s causing this noise? Doesn’t seem like usual failed bearing noise.

I’ve attached audio file - first few minutes of an independent spin cycle - noise starts at one minute in - drum does the usual slow revs at start 

Thanks

Audio_06_09_2019_16_04_35.mp3

[Whitegoodshelp (Andy)]

Hello. The noise about a minute in sounds like the motor shaft catching on the back of the washing machine casing. Take off the lid and back panel and investigate. Sometimes it's caused by worn suspension dampers or a top tub spring missing that holds the drum centrally in place or just too heavy a load.

[MBR]

Thanks for ur reply

I should have said that the audio was of an empty drum spin cycle and I’ve had the back off and nothing obvious catching casing.

Ive also ran cycle with belt removed - no noise (except normal motor sound). Springs are intact - weight bolts tight - hand turning drum anticlockwise no noise - clockwise then noise starts.

I had this on video but too large too upload hence audio only

Thanks again 

Edited June 10, 2019 by MBR
Typo

[Whitegoodshelp (Andy)]

I've had another listen. It also sounds like a very dry bearing.If it didn't make the noise with just the motor and pump running it must be the drum bearings. It's not a normal noise for drum bearings though, that's usually a deep rumble. Motor bearings are more known for high pitched screech like that or even the pump. What does the drum sound like if you disconnect the belt and spin it hard by hand from the front? Can you detect any noise? Is there any play in the drum shaft? It has to be one of the 3.

[MBR]

Thanks

Hand turning drum anticlockwise - no obvious noise - turning it clockwise then the noise starts - very plastic sounding - as though something catching inside drum unit - although don’t see anything that’s obvious 

[Whitegoodshelp (Andy)]

If it was catching on something you'd expect the noise to occur whichever way the drum turned. I've listened to it 4 times now and it sounds like a dry bearing noise but not a normal worn bearing noise. To check for obstructions tip the washing machine forward and backwards, from side to side etc to see if you can hear anything slide about.

[MBR]

If it’s bearing failure am I right that these  cant be replaced on that model?

[Whitegoodshelp (Andy)]

Hi, I can't check as the model number you used isn't the full model number. If you search for your full model number (usually behind the door) on Ransom Spares you can see if bearings are available or if they supply a full drum with bearings already fitted. Replacing drum bearings these days is usually not worth it tbh