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Hotpoint 962P Ultimate - Noise on spin


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Hello. The noise about a minute in sounds like the motor shaft catching on the back of the washing machine casing. Take off the lid and back panel and investigate. Sometimes it's caused by worn suspension dampers or a top tub spring missing that holds the drum centrally in place or just too heavy a load.

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Thanks for ur reply

I should have said that the audio was of an empty drum spin cycle and I’ve had the back off and nothing obvious catching casing.

Ive also ran cycle with belt removed - no noise (except normal motor sound). Springs are intact - weight bolts tight - hand turning drum anticlockwise no noise - clockwise then noise starts.

I had this on video but too large too upload hence audio only

Thanks again 

Edited by MBR
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I've had another listen. It also sounds like a very dry bearing.If it didn't make the noise with just the motor and pump running it must be the drum bearings. It's not a normal noise for drum bearings though, that's usually a deep rumble. Motor bearings are more known for high pitched screech like that or even the pump. What does the drum sound like if you disconnect the belt and spin it hard by hand from the front? Can you detect any noise? Is there any play in the drum shaft? It has to be one of the 3.

Need a repair or spare parts? 

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Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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Thanks

Hand turning drum anticlockwise - no obvious noise - turning it clockwise then the noise starts - very plastic sounding - as though something catching inside drum unit - although don’t see anything that’s obvious 

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If it was catching on something you'd expect the noise to occur whichever way the drum turned. I've listened to it 4 times now and it sounds like a dry bearing noise but not a normal worn bearing noise. To check for obstructions tip the washing machine forward and backwards, from side to side etc to see if you can hear anything slide about.

Need a repair or spare parts? 

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Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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Hi, I can't check as the model number you used isn't the full model number. If you search for your full model number (usually behind the door) on Ransom Spares you can see if bearings are available or if they supply a full drum with bearings already fitted. Replacing drum bearings these days is usually not worth it tbh

Need a repair or spare parts? 

Book a Repair | Buy Spares (Cheapest prices guaranteed)

Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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