Candy Alise EVO W 6863 D - Flashing Door Light

[tired-boy]

All of a sudden the machine has stopped working, there's been no bang, no smoke, no issues up until now.

We loaded up the washer closed the door and selected a washing cycle but the flashing light showing that the door is open continues to flash whereas it would normally stop flashing after a few seconds, stay solidly on and start the cycle. The counter begins to count down as if the cycle has begun but the door lock symbol continues to flash and the door remains unlocked.

We have tried every washing cycle option as well as the dryer cycles and we have the same problem regardless. I've unplugged everything and taken the top off the washer and I can't see any noticeable loose wires or 'burnt/blackened' areas.

looking forward to your suggestions.....

[Whitegoodshelp (Andy)]

One possibility is that it thinks the door is open. That can be caused if there's a problem with the door latch preventing it operating the door lock properly or possibly the door lock being faulty.