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John Lewis drain filter inaccessible


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Hi,

I'm wondering if anyone can help with a John Lewis washing machine JLBIWM1403 that is not draining.

I have looked at common faults/troubleshooting etc and am unable to proceed with checking the drain filter.

Upon removing the cap I find what appears to be some sort of inner cap - image posted here.

BglzQbn.jpg

I can't find anything similar online and have tried unsuccessfully to prise it out. Is this normal? Do I need a special tool?

It's clearly not what is described in the manual:

VTHvf6m.jpg

Any help or advice would be very much appreciated.

Thanks,

Nick

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It might be one where you don't totally unscrew the first bit but just release it then pull the whole thing out as one piece.

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Hi Andy,

Many thanks for your response.

I had wondered that myself. I've tried partially unscrewing and then pulling with pliers (and a fair amount of force) but no luck. But then looking more closely at where the "outer" cap would interface with the "inner" one, I just can't see how it would properly screw in so as to be able to pull the whole thing out.

So I guess there is no special tool that I am missing?

Any further thoughts much appreciated.

Thanks,

Nick

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Hi: I've never heard of one needing a special tool. The pump filter is supposed to be totally customer accessible. Double check the instruction manual for exactly how to take it out if still unsure. If you don't have the manual you can try here appliance user manual download page

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Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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Hi Andy. Thanks for taking the time to respond again. Good to have my suspicions confirmed that something isn't quite right! At this stage I guess we will need to call in a professional. If I remember, I will update again once the issue has been resolved for the benefit of future readers

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Have you tried refitting the main cap and instead of unscrewing it fully just give it 1/2 turn or so and see if you can pull the whole thing out? Also have you checked the instruction manual?

Need a repair or spare parts? 

Book a Repair | Buy Spares (Cheapest prices guaranteed)

Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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