Indesit washing machine

[Tina mcnair]

Hi hopefully you can help my washing machine was working then stopped the washer fills with water the belt is ok the pump & motor works but the drum won’t turn,wash,drain or spin hope you can help, thanks 

[Whitegoodshelp (Andy)]

Hello Tina. Unfortunately your description is confusing. There are too many symptoms. It is very unusual for a washing machine drum not to turn as well as the pump not draining the water out. They are usually two totally separate faults. If that is the case something very unusual has happened.

If the motor works and the belt is okay then the drum must turn. The only other thing that could stop the drum turning as if the drum is seized up. But that would be extremely easy to detect. Can you turn the drum by hand? If you can then I don't understand how you can say that the motor works and the belt all okay because if the drum isn't turning and the motor is working it can only be caused by about being off or the drum being seized up.