Hoover DXA 49W3

[CCC]

This machine is 15 months old. The door refuses to shut properly. Just pops open without clicking shut. The door lock light symbol flashes continuously.

Any suggestions? It could just need some sort of factory reset, but I don't5 know how to do this.

[Whitegoodshelp]

Is the door seal fitted properly all around the rim of the door? If not it can prevent the door from closing properly. Also check the door catch on the door for broken spring or catch. 

[CCC]

No. all seems fine. Seal OK, no damage to catch.

 

[Whitegoodshelp]

Apart from trying some WD-40 in the catch there’s nothing else I can recommend. If the door won’t close with the machine unplugged then it sounds like a physical problem with the door lock.