Hotpoint Aqualtis AQ113D697

[jeffo]

I have a hotpoint Aqualtis AQ113D607(E) washing machine, purchased in 2012.  The manufacture date is August 2011.

Fault: It stops 30% of the time with 1 minute remaining on the wash timer. If left unattended it can sit on 1 minute forever, (longest we left it was overnight), continuing to turn the clothes over.
Workaround:  The workaround is to pause the wash, turn the dial to rinse, and resume the wash.  The rinse takes 45 minutes but completes every time. 

The machine stopped working completely a few months ago, which was due to a split in the ribbon cable from the door controls.  While waiting for a replacement door to arrive, I purchased a second hand machine, manufacture date October 2011.  The second machine also exhibited the 1 minute issue on 30-40% of its washes.  After replacing the door, wish a used complete door, the first machine worked, but continues to have the 1 minute fault.  

There is no fault code displayed.

Hotpoint claims to have no known issues with these machines.  I have found a few people on forums with the fault, but no solutions.  It was suggested a heating element; Hotpoint service (Facebook) suggests this is unlikely to cause this issue.  Would it actually get as far as 1 minute remaining if the heating element was at fault?  Or would it report an error?

Can anyone help?

[Whitegoodshelp (Andy)]

Yes heating element is one of the possible causes for being stuck on 1 minute. Getting stuck on 1 minute is a failure of the software design in that there is a fault, but the software isn’t detecting it. 

However, don’t just buy and replace the element. You have to establish whether it’s faulty or not by testing it with a test meter. Being stuck on 1 minute is an anomaly that shouldn’t happen and can have various causes.