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New WTGB20M1W squeaky drum


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New to forum, new washer.  Our old 9XL Beko gave good service so in haste have bought a smaller (reduced need) machine without a lot of research.  But this machine is squeaky when the drum begins to turn and I think the drum feels quite stiff to turn.  Might this loosen up with time or should we consider returning the machine?  The machine is on a level surface, has neither been over-loaded nor under-loaded.  Can you give any advice please?  

Many thanks in anticipation,

H

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  • Root Admin

Is the lip of the drum catching on the back of the door seal? Have a good look and check all around the door seal close to the drum. 

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  • Root Admin

Has the transit packaging been removed?

Need a repair or spare parts? 

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Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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  • Root Admin

Make sure there isn’t some polystyrene packaging left inside. There is sometimes polystyrene blocks packed inside as part of the transit packing. You also need to take the back and lid off after disconnecting from the mains and just locate where the noise is coming from. That’s all an engineer would do. Get access to it and move things around until it makes the noise and use ears and eyes to locate it. 

If it makes the noise when drum turns take the belt off to see if it’s coming from the drum or motor  

 

Need a repair or spare parts? 

Book a Repair | Buy appliance spares (Cheapest prices guaranteed)

Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

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