Samsung ecobubble door movement

[Chirri]

OHi, purchased Ecobubble 9/6kg washer dryer model wd90j6410aw/eu sep 2016 and in the last few months have noticed when the machine cycle is washing and does a slow spin and slows down the drum hits the inside door seal every other time the machine runs without a hitch other than this it does this just before a spin and just after and lasts a few seconds. Spoke to samsung who asked me what type of clothes and how many are put in and do i weigh them, i told them its a 9kg and he said you should put in half that and hopefully that will solve problem, i followed the re calibration he advised but still have the same issue.  

Need heads up if someone has had this issue or knows whats going on at least when the engineer turns up i know what im talking about. Is this a common issue i can stand my ground and get them to repair or replace.

Thanks in advance

[Whitegoodshelp (Andy)]

I would give the opposite advice and suggest you may need to put more in. The symptom you describe of slight banging of the drum on the sides as the washing machine is slowing down from a spin is typical of a load out of balance. That's more usually underloading than overloading. Having said that I'm mindful of the fact that you've been using the washing machine for some time and this has only started happening so we can't rule out a fault somewhere. However, it's by far the most likely cause.

Read my article here to get an idea of the issue Washing machine jumps and bangs on spin  but essentially the biggest cause of unbalanced loads is not enough laundry in the drum to spread evenly all around it. Also having one or two very absorbent items such as towels in with a lot of lighter  items.

[Chirri]

11 hours ago, Whitegoodshelp (Andy) said:

I would give the opposite advice and suggest you may need to put more in. The symptom you describe of slight banging of the drum on the sides as the washing machine is slowing down from a spin is typical of a load out of balance. That's more usually underloading than overloading. Having said that I'm mindful of the fact that you've been using the washing machine for some time and this has only started happening so we can't rule out a fault somewhere. However, it's by far the most likely cause.

Read my article here to get an idea of the issue Washing machine jumps and bangs on spin  but essentially the biggest cause of unbalanced loads is not enough laundry in the drum to spread evenly all around it. Also having one or two very absorbent items such as towels in with a lot of lighter  items.

it just hits the rubber surround on the inside of  the washing machine ad that pushes against the door in a buckled fashion like the drums got a leaning out in one area.  checked the manual and it shows the weight for different loads,

cotton bed linen underwear towels shirts  max 9kg load 

blouses shirts made up of synthetics  4kg load

wool  2kg load

babycare high temp 4kg load

Does the above seem reasonable as i was under the impression 9kg load washing machine meant 9 kgof dry weight regardless of material.  Authorised engineer is coming on Saturday so im going to make  sure all filters are clean and its spirit level flat,  previous was a Ariston a1637 washer was running perfectly at 9 yrs old not a single fault or repair ever but body was slightly corroded and ontop of that we needed a dryer so bought the samsung.

Thanks

.

 

[Chirri]

Engineer found that a metal part on the inside of the rubber surround that's fitted to the machine was positioned the wrong way and was hitting the inside of the machine causing the door to move, fixed and waiting for a load or two to see if problem has gone for good or is still there. will post with update

[Whitegoodshelp (Andy)]

Many thanks for the update. Regarding the loading yes that looks perfectly normal. The maximum loading for most laundry materials  other than cotton is far less than you would expect. This is not because the washing machine can't take it as 9 kg of cottons is the heaviest load you could get. It's just that some types of fabric will not wash correctly or will become damaged if you put any more than the recommended load inside.