Jump to content
John Lewis give 2 year guarantee on white goods appliances

 

Problem with Indesit Innex BWD 71453


matt

Recommended Posts

  • Members

Hi. We bought a new washing machine last month and shortly after the purchase we've started experiencing some problem. Namely, sometimes when "Mixed" washing cycle ends and we take the clothing out it's partially dry as if some spots weren't washed at all(see photo attached). I've contacted Indesit/Hotpoint customer service and was told that we may be overloading the drum and that can be the source of the issue. The thing is that the capacity of the drum is 7kg and they say that the limit is for wet clothing and when we put, lets say, 5kg (dry clothing) it's too much because it will exceed 7kg when gets wet. I've spoken to two different advisors and they claim the same. It's some rubbish for me. Any advice?

IMG_bc069f26d1d1767177e934fdb5d327ce.jpg

Link to comment
Share on other sites

  • Root Admin

Hello Matt. The only way that could happen is if the drum isn’t revolving on wash and rinse so laundry is just sitting there and not getting soaked, or the laundry is packed so tight water can’t get through to the laundry in the centre. Alternatively maybe if there was some strange fault causing the level of water to be way too low 

Need a repair or spare parts? 

Book a Repair | Buy Spares (Cheapest prices guaranteed)

Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

Link to comment
Share on other sites

  • Members

Hi Andy. We never put so much load that you need to push with your knee ;) It must be some kind of fault but they don't want to send the engineer claiming that it's overloading.

Link to comment
Share on other sites

  • Root Admin

Can you see when it is on a wash cycle that the drum is turning, stopping then turning the other way? Have you tried it with less laundry in and does it still do it with a lighter load?

If it is a 7kg drum you shouldn’t be able to overload it without making an effort. The average wash load is less than 5Kg. To overload it the laundry would have to be turning around in one big mass with no space for it to fall into when the drum revolves. 

Need a repair or spare parts? 

Book a Repair | Buy Spares (Cheapest prices guaranteed)

Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

Link to comment
Share on other sites

  • Root Admin

It might be worth reading this and the related articles to put your mind at rest over whether you could be overloading it or give you confidence that you aren’t overloading washing machine

Need a repair or spare parts? 

Book a Repair | Buy Spares (Cheapest prices guaranteed)

Warning:  Read this before attempting any diy repairsNo representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of advice. I can't be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information on this website, which is given free of charge and in good faith.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

Appliance Repairs

Book washing machine & appliance repairs

Book Repair Now

Buy Your Spare Parts

Ransom Spares is a family company with over 1 million white goods appliance spare parts for sale. Next day delivery available, friendly company with over 5000 reviews on Trust Pilot

Price match promise: "If you find the exact same part or accessory elsewhere for cheaper, we’ll not only match it, we’ll beat it!" -

Buy your appliance spare part




  • Popular Contributors

    1. 1
      Chrish72
      Chrish72
      2
    2. 2
      Whitegoodshelp (Andy)
      Whitegoodshelp (Andy)
      1
    3. 3
      Arbey48
      Arbey48
      1
    4. 4
      Spamcan
      Spamcan
      1
    5. 5
      Sleekmeek
      Sleekmeek
      1
  • Forum Statistics

    • Total Topics
      3.1k
    • Total Posts
      13.1k
×
×
  • Create New...