Door locked, water still in and all light flashing

[Luciana]

Hi

Yesterday the washing machine was on and while washing I heard a metal noise, sounded like there was a coin or something inside. I stoped pulled everything out and checked, but I didn’t find anything. Continued my washing and I heard the machine stopping shortly after I restart the circle. All the lights were flashing, the door is locked and there is water inside.

I tried to turned On and Off, used the option to remove the water..... nothing works.

Can you please help me.

Hope to hear from you soon. 

Many thanks

Luciana

[Whitegoodshelp (Andy)]

If there was a coin or similar inside it might have got stuck in the pump. Try this article to drain the machine and check the pump and filter Washing Machine Won’t Drain Water