Beko washer noisy, newish machine

[Davey]

Hi, this is my daughters washing machine that she bought in May of this year, she tells me it has been noisy from the day she got it, I'm wondering if it might have a faulty shock absorber? If it is spun with no load its perfectly quiet, but with any load at all it makes a very irritating rhythmic rattling noise, not the out of balance banging noise you sometimes hear, as a machine starts to spin, but a regular bang which increases in speed with the rotation of the drum and is continuous until it stops spinning.

The machine is less than a year old, so I assume is still under warranty(Curry's) Before we get an engineer from Curry's to look at it, is there a test I can do to check the shock absorber(s)? or can you suggest any other cause? (All transit bolts were removed on delivery)

I am in the dog house because I told her to get a cheap machine because her previous Hotpoint machine's drum bearing went, and had to have a new drum to repair it, which wasn't worth it, so it went to the dump, that was only 3 years old.

Any help would be greatly appreciated,

David.

 

[Whitegoodshelp (Andy)]

With a noise like that I would disconnect the washing machine from the mains and take off the lid and back panel. Then manually move and bounce the suspension around and generally try to get it to make the noise. Then it's a matter of working out where it's coming from. If it's the suspension the noise should be there when you move and bounce the drum around. If the noise only happens when you spin the drum by hand take off the belt to see if it's the motor or the drum. There's very little difference in build quality between Beko & Hotpoint btw.

[Davey]

Thanks for your reply Andy, I was at my daughters this morning while she was doing a wash so I could witness the fault first hand, the machine seemed to work perfectly on the wash cycle and spun reasonably quietly up to 800 rpm, my daughter then put it on to an extra spin at 1400 rpm, the rattle started up as it got up to speed, it was surprisingly loud, it seemed to be vibrating a little not over much, and when I put my hand on top of the machine, the noise diminished a little, on further inspection, touching the soap drawer stopped it altogether! and thats what it was, the soap drawer rattling about, so much so that you could barely hear the tv in the next room!

So I'm a little embarrassed that it's such a simple and obvious fault, haven't figured out how to stop it yet, but am relieved thats its not something more serious,
Thanks for your help,
David

[Whitegoodshelp (Andy)]

Thanks for that David. Glad you sorted it. That's the main thing.