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John Lewis give 2 year guarantee on white goods appliances

 

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A few days ago my Neff washer/dryer stopped mid program and displayed the following on the screen. The water wouldnt drain so i drained it manually but now any program i try to run i just get the same thing on the display and none of the buttons work. I cant find anything about this online so any help would  be hugely appriciated!!

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